Account Support Representative

$50,000 – $60,000 annually + Free benefits, 401K Match, PTO

For over 50 years, we have been a trusted name in aerospace manufacturing, supplying high-precision components to some of the most recognized aircraft programs in the world. Our products help power innovation in commercial aviation, defense, and space exploration, industries where precision and reliability are critical. With a legacy built on engineering excellence, long-term customer partnerships, and continuous innovation, we continue to expand our reach as a leader in the aerospace sector.

We are seeking an Account Support Representative to be the vital link between our customers and internal teams. In this role, you’ll ensure that clients’ needs are met with accuracy, efficiency, and a strong focus on customer satisfaction.

• Manage customer accounts by processing and tracking purchase orders from entry through delivery
• Serve as the first point of contact for customer questions, changes, or escalations, ensuring issues are resolved quickly and professionally
• Monitor inventory availability and coordinate with supply chain to confirm product readiness
• Work closely with production and quality teams to ensure customer requirements and specifications are met
• Create order acknowledgments, shipping documents, and customer reports
• Analyze customer order patterns to anticipate demand and proactively communicate lead times or alternatives
• Generate account activity reports, perform data analysis using Excel and provide insights to sales and leadership
• Assist account managers with quotes, proposals, and contract-related tasks
• Support continuous improvement initiatives by identifying recurring issues and suggesting process enhancements

• 6 months to 1 year of experience in a customer service or account support role within manufacturing or distribution
• Proficiency in Microsoft Excel, including VLOOKUPs and pivot tables
• Strong organizational skills with the ability to manage multiple priorities
• Excellent verbal and written communication skills
• Ability to problem-solve, think proactively, and maintain attention to detail in a fast-paced environment