Assistant Branch Manager - Northern Illinois Branches

The Assistant Branch Manager supports one or more branches in achieving strategic organizational goals while fostering an exceptional member and employee experience. This role partners closely with the Branch Manager to ensure superior member service, operational efficiency, and team development. The Assistant Branch Manager serves as a coach and leader, actively identifying team strengths and areas for growth. Through ongoing coaching conversations and development planning, they support onboarding, performance, retention, and engagement efforts.

With a strong understanding of member needs and market dynamics, the Assistant Branch Manager assists in implementing targeted sales and service strategies that align with MSUFCU’s mission and values. They help maintain the branch’s safety, appearance, and brand standards, ensuring a welcoming and professional environment. As a representative of the Credit Union, the Assistant Branch Manager participates in community events and initiatives that support MSUFCU’s strategic goals.

The Assistant Branch Manager will support three branches within the Northern Illinois area. Travel requirements will be discussed throughout the interview process. The branch locations include:

An offer of employment with MSU Federal Credit Unionand affiliate sis contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangementsor allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.

This position requires the ability to work during the branch hours of operation, including rotating Saturdays. Additional time may be required to fulfill responsibilities. This position is also required to represent the Credit Union in the community at events and volunteer functions outside of branch hours.

• This position requires working a standard 40 hour week during Branch hours of operations
  • Monday - Thursday 8:30am - 5:45pm
  • Friday 8:00am - 6:15pm
  • Rotating Saturdays 8:30am - 1:15pm
• Employees work Saturdays with one Saturday off every month. They receive a consistent day off during the week to offset their Saturday hours.
• Scheduled hours could change based on business need and future department growth.
• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
• Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
• 401(k) with a 2:1 Match
• Tuition Reimbursement
• Up to 12 Weeks of Paid Parental Leave

• Support the Branch Manager in developing and implementing sales goals and strategies that align with and support the Credit Union’s strategic direction. This includes but is not limited to developing a comprehensive understanding of the Credit Union’s financials to develop aligned branch objectives, and sales strategies. Design and implement promotions that align with the Credit Union’s initiatives while delivering meaningful value to the branch.
  
  Review sales performance and report to the Branch Manager and team on progress to goals.
• Observe and assess employee performance regularly through direct interaction and shadowing, identifying strengths and areas for improvement. Provide and document accurate, timely, and constructive feedback, and collaborate with the Branch Manager to coach team members effectively, ensuring prompt delivery of impactful performance reviews. Complete merit and promotion summaries, clearly outlining performance factors that justify salary adjustments and advancement recommendations.
• Collaborate with the Branch Manager to assist employees through the corrective…