Customer Service Lead - Part-Time

Customer Service Lead – Part‑Time

Join the Burlington team as a Customer Service Lead
! If you have strong leadership skills, a friendly, outgoing demeanor, and thrive in a fast‑paced retail environment, this role might be for you.

Overview
:
As a Part‑Time Customer Service Lead, you will work under the guidance of the Assistant Store Manager and Customer Service Supervisor to lead daily customer‑service initiatives, motivate associates, and ensure exceptional, friendly, and professional service at all times.

• Model company core values, Burlington philosophy, and appropriate back‑of‑house standards for the team.
• Drive improvement of friendliness, checkout speed, and customer‑feedback surveys by maintaining a customer‑first focus.
• Maintain a neat front‑end area and troubleshoot register/transaction issues.
• Coordinate meal and break periods and monitor schedule adherence.

Candidates must be able to work a flexible schedule—including early mornings, nights, weekends, and holidays—as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more and stand or walk for extended periods.

Competitive wage, flexible hours, associate discount, and potential eligibility for Burlington’s benefits package (medical coverage, 401(k), paid time off, paid holidays, sick time) based on hours worked and service length.

Burlington Stores, Inc. is an equal‑opportunity employer committed to workplace diversity.

Base Pay
: $16 per hour

Location
: 00749 – Elgin, 250 S. Randall Rd, 60123

Posting Number
: P-1