Manager, Business Continuity

Responsible for building, executing, and maturing loan Depot’s enterprise-wide business continuity and crisis management programs. This role focuses on business impact analysis (BIA) updates, business resumption plan development including identification of recovery strategies, testing, and governance while partnering closely with technology teams who own disaster recovery. This role leads adoption of continuity related tools, ensuring consistent processes, documentation, and reporting. Additionally, this role will oversee enterprise event monitoring and coordinate cross functional response activities and reporting when incidents arise.

Further, this role will serve as the primary advisor to senior leadership on resilience strategy, regulatory readiness, and organizational preparedness.

• Leads and matures the enterprise business continuity program, including governance, policy sustainment, roadmap, business impact analysis, continuity planning, and exercising across all business units.
• Manages and executes ongoing business continuity lifecycle activities such as annual BIA, risk and threat assessment, resumption plan updates, and exercise/plan testing.
• Owns and serves as lead for business continuity management tools, including requirement gathering, system configuration in partnership with technology, HR, and vendor, change management, user training, and ongoing optimization.
• Coordinates enterprise event monitoring to identify, assess, and elevate emerging operational threats (weather, geopolitical events, etc.).
• Leads crisis management activities such as escalating events to senior management, maintaining the crisis management plan, coordinating communications with business and senior management stakeholders, and ensuring post event reviews drive improvements.
• Partners with key infrastructure, information security, and disaster recovery stakeholders to ensure alignment between business recovery needs and technical recovery capabilities.
• Prepares and delivers reporting to Enterprise Risk Management Committee, senior management, regulators, auditors, and the board audit committee, including program metrics, program compliance, and incident summaries.
• Partners with vendor management to oversee and implement third party requirements for contingency plans and key dependencies related to critical processes and continuity requirements.
• Provides training and awareness across the enterprise on continuity expectations, roles and responsibilities.
• Performs other duties and projects assigned.

• Bachelor’s Degree in Business Administration, Risk Management, Emergency Management or related field required. Minimum of six (6) years of risk-related or business continuity related roles within the financial services industry.
• Minimum of six (6) + years of business continuity, operational resilience, risk management, disaster recovery or related field with increasing responsibility.
• Proven experience building or maturing an enterprise business continuity program in a regulated industry (financial services/mortgage lending preferred).
• Strong understanding of business continuity lifecycle, BIA, Crisis management, regulatory expectations, and third-party considerations.
• Knowledge of FFIEC, NIST, or other resiliency frameworks are preferred.

• Aggressive compensation package based on experience and skill set.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

loan Depot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loan Depot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loan Depot enables customers to achieve the American dream of…