Associate Delivery Manager

Location:

Southern California | Hybrid Department:
Client Delivery & Implementation Experience Level: Associate / Junior Travel:
Remote & Approximately 25% local travel to client sitesAIVA MD is seeking an organized, proactive, and client-focused Associate Delivery Manager to support the successful delivery and implementation of AIVA MD solutions for healthcare organizations throughout Southern California.

This is a junior-level, client-facing role designed for someone looking to build a career in healthcare technology, implementation, project management, and AI-driven healthcare solutions.

The Associate Delivery Manager will manage the day-to-day coordination of assigned client implementations while working closely with AIVA MD leadership and our Product, Technical, Operations, and Customer Success teams.

Because AIVA MD is expanding its presence throughout Southern California, this position requires regular in-person interaction with our healthcare clients. Candidates must reside in Southern California and be able to travel locally to client locations approximately 25% of the time. The remaining approximately 75% of the role may be performed remotely from home.(The frequency of on-site work may vary depending on client implementations, go-live schedules, and business needs.

Some weeks may be fully remote, while others may require multiple client-site visits.)Key Responsibilities
- Coordinate client onboarding, implementation, testing, training, and go-live activities.

- Serve as a day-to-day contact for assigned clients.

- Track project timelines, deliverables, action items, and outstanding requirements.

- Schedule and facilitate client and internal implementation meetings.

- Document client workflows, requirements, meeting notes, and next steps.

- Coordinate with Product, Technical, and Operations teams to keep implementations moving forward.

- Assist with EHR/EMR integrations, workflow mapping, and testing.

- Identify project risks or client concerns and escalate when appropriate.

- Visit Southern California client sites for workflow discovery, training, implementation, and go-live support.

Required Qualifications - 1–3 years of experience in project coordination, implementation, customer success, healthcare operations, account management, or a related field.

- Strong written and verbal communication skills.

- Highly organized with strong attention to detail and follow-through.

- Comfortable working directly with clients and cross-functional teams.

- Able to manage multiple projects and priorities simultaneously.

- Comfortable learning new software, healthcare workflows, and AI technology.

- Must reside in Southern California with reliable transportation for local client visits.

- Must be authorized to work in the United States.

Preferred Qualifications Experience in healthcare or technology is preferred but not required. Exposure to any of the following is a plus:

- EHR/EMR systems
- Healthcare SaaS or medical practice operations
- Patient scheduling and insurance verification
- Revenue Cycle Management (RCM)- Software implementation or customer onboarding- AI-enabled applicationsA technical background is not required, but candidates should be comfortable collaborating with technical teams and learning basic concepts related to software integrations and healthcare technology.