Hotel Manager

Hotel Manager

The Hotel Manager will oversee the day-to-day operations of the Willits-Hallowell Conference Center & Hotel, ensuring efficient operations, strong financial performance, and a high level of guest service. Responsibilities include managing and developing hotel staff; overseeing budgets, revenue, billing, and reconciliation; monitoring inventory and placing vendor orders; and maintaining operational standards and procedures.

The Hotel Manager will work closely with Event Services, College departments, clients, vendors, and guests to coordinate hotel operations for conferences, meetings, and other events. The position will develop strategies to increase overnight bookings, group business, occupancy, and revenue; address guest and operational concerns; and identify opportunities to improve efficiency and service. The Hotel Manager will also support the integration of hotel operations with the College's broader hospitality and Event Services programs while fostering strong relationships with internal and external stakeholders.

Essential Duties and Responsibilities:

• Manage daily operations of the Willits-Hallowell Conference Center & Hotel.
• Oversee and maintain the property management, point-of-sale, reservation, and credit card systems.
• Manage hotel inventory levels and place orders with vendors and suppliers as needed to ensure adequate supplies, amenities, linens, housekeeping products, guest room items, and other operational necessities are available.
• Develop and implement policies and procedures for hotel operations.
• Greet guests, answer questions, and resolve issues regarding hotel services, amenities, and policies.
• Recruit, hire, train, and supervise personnel across multiple areas including front desk and housekeeping.
• Create staff schedules, organize activities, and assign responsibilities to ensure productivity and high-quality guest service.
• Monitor employee performance and conduct regular evaluations to foster professional growth.
• Implement safety protocols, ensuring compliance with health and safety regulations and conducting regular inspections.
• Responsible for collecting payments, tracking revenue, and maintaining records of budgets, funds, and expenses.
• Oversee financial activities including establishing room rates, setting budgets, analyzing sales figures, and identifying opportunities to improve hotel revenue and profitability.
• Manage the Financial Consulting Specialist, ensuring the accuracy and timeliness of hotel billing, invoicing, account reconciliation, financial reporting, and related financial processes.
• Partner with the Sales Manager to develop targeted marketing and business development initiatives designed to increase overnight hotel bookings, attract new group and individual business, and drive hotel revenue.
• Work closely with Event Services, Sales, and external clients to coordinate events with overnight accommodations from initial planning through guest departure, including room blocks, guest services, arrival and departure logistics, and other hotel-related needs.
• Complete and monitor payroll and associated duties.
• Coordinate with external parties, including suppliers, contractors, conference planners, and other service providers.
• Work in collaboration with Event Services to ensure events and conferences run smoothly.
• Provide operational support, staffing coordination, guest services, logistics, and on-site management for large-scale events (e.g. Commencement, Reunion, Family Weekend) as needed, including responsibilities that extend beyond the day-to-day operation of the hotel.
• Work collaboratively across Hospitality Services and other College departments to ensure the hotel and Event Services operations support the overall goals and priorities of the College.
• Supervise maintenance work, renovations, and furnishings as needed.
• Other duties as assigned

Required Qualifications:

• Bachelor's degree in hospitality, business administration, or a relevant field.
• A minimum of 5 years experience in hotel management or a similar role.
• Exceptional ability to communicate effectively and professionally, both verbally and in writing, with all College constituents. Must be able to demonstrate creative and strategic thinking, problem-solving skills, and strength in handling difficult conversations with diplomacy and ease.
• Must have strong computer proficiency including Microsoft Office and Google suites.
• Ability to learn new software programs essential to performing responsibilities.
• Strong understanding of hotel…