Member Associate III

Join to apply for the Member Associate III role at Kitsap Credit Union
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Kitsap Credit Union is a not-for-profit, member‑owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. With over $2 billion in assets, we are deeply committed to our members' financial wellbeing and the prosperity of the communities we serve. Our KCU Cares Foundation supports those struggling with homelessness or hunger, while we also provide thousands of hours of staff volunteerism and in‑kind support.

We are hiring a full‑time, hourly Member Associate III to work in‑person at our Puyallup South Hill Branch. This position is responsible for assisting members with financial transactions and new accounts, and for offering and demonstrating all‑digital, remote, and self‑serve options.

• Reports to:
  
  Assistant Branch Manager
• Employment Type:
  
  Full‑time, hourly, non‑exempt, in‑person
• Salary Range: $23.77 – $27.00 /hr depending on experience
• Bonus Target: 5% potential incentive of base pay
• Working Hours:
  
  Monday – Friday 9:00AM – 5:00PM, Saturday 9:00AM – 1:00PM
• Grade: 5BC
• Industry: Banking
• Job Functions:
  
  Tellering, Teller, Banker, Banking, Member Representative

• Assist members with financial needs, new accounts, and transactions. Identify, develop, and close business relationships to build market position.
• Educate and introduce current and new members to new products and services, self‑service, and assisted self‑serve options.
• Understand and recommend products and services based on the member's needs.
• Use effective sales techniques that result in a positive member experience and meet or exceed sales goals.
• Complete all documentation and forms accurately and efficiently according to policies, procedures, and regulations.

• High school diploma or GED.
• Cash handling, customer service, and/or retail sales experience.
• Must be able to work Saturdays and extended business hours.
• Must be registered with the Nationwide Mortgage Licensing System (NMLS) within 30 days of assuming Level III of the Member Associate role and comply with the SAFE Act regulations.

• Integrity:
  Acting with honesty, trust, and respect.
• Responsibility:
  Holding ourselves accountable for our decisions and actions.
• Collaboration:
  
  Working together for diverse, united outcomes.
• Authenticity:
  Demonstrating transparency, dependability, and genuineness.

As one of the largest credit unions in Washington State, we offer competitive pay and a benefits package that helps support you and your family's life. We care deeply about our employees and provide a supportive, mission‑driven, inclusive culture where you can grow your career.