Administrative Assistant

Are you organized, people-focused, and passionate about creating a welcoming experience for others? Do you enjoy being the person who keeps things running smoothly while building meaningful relationships along the way?

Join our Senior Living team as an Administrative Assistant and become an important point of connection for our residents, families, guests, associates, and business partners. In this role, you’ll combine administrative excellence with genuine hospitality—supporting community operations while helping create an environment where everyone feels valued, supported, and at home.

• Competitive Pay - hourly.
• The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.
• 401(k) with a dollar-for-dollar company match up to 4%
• Hotel discounts at select Western States Lodging & Management properties

• Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options
• Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.
• Personal Time Off (PTO) and Vacation benefits

• Create a warm, professional, and welcoming first impression for residents, families, visitors, associates, and business partners.
• Own and elevate the arrival experience, ensuring each person who enters the community feels acknowledged, valued, and supported.
• Anticipate the needs of residents, families, and guests while providing personalized, high-touch service.
• Model hospitality, empathy, professionalism, and attentiveness in every interaction.
• Coordinate front desk operations and help ensure consistent coverage and seamless service.
• Serve as a primary receptionist by answering incoming calls, responding to inquiries, and directing individuals to the appropriate resources.
• Coordinate new hire onboarding administration, including required documentation, pre-employment requirements, and compliance processes.
• Manage new hire orientation logistics, including scheduling, preparing materials, reviewing documentation, and tracking completion requirements.
• Process Accounts Payable and maintain accurate vendor information and records.
• Support the Executive Director and community leadership with correspondence, reports, document preparation, and other administrative needs.
• Maintain on-site payment processing, including resident check payments, cash box activity, and other applicable forms of payment.
• Assist with initial sales and marketing inquiries and ensure prospective residents and families are connected with the appropriate team member.

• High school diploma or equivalent required.
• 2+ years of experience in an administrative, hospitality, customer service, receptionist, or front desk role preferred.
• Experience in senior living, healthcare, hospitality, or another service-driven environment strongly preferred.
• Ability to create a sense of belonging, comfort, and trust for residents, families, and guests.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build positive relationships with residents, families, associates, vendors, and visitors.
• Strong organizational skills with the ability to manage multiple priorities and maintain attention to detail.
• Basic proficiency with Microsoft Word, email, and general office systems.

• This position requires frequent walking and standing, as well as the ability to bend, stoop, sit, stand,…