Process Improvement & Change Management Specialist

Job Title: Process Improvement & Change Management Specialist

Location Requirements: Onsite, Salt Lake County

Job Type: Contract

Role Overview:
You will help establish, implement, and sustain repeatable business processes, policies, and procedures. Work closely with technical teams, business stakeholders, and leadership to turn recommendations and compliance requirements into actionable processes. Focus on process improvement, organizational accountability, change management, and long-term adoption rather than traditional project management.

Responsibilities:

• Assess existing business processes, policies, and procedures to identify gaps and inefficiencies
• Develop standardized, repeatable processes for consistent policy implementation and compliance
• Establish workflows, roles, responsibilities, and expectations for process execution
• Apply Lean principles and continuous improvement methodologies to boost operational efficiency
• Translate recommendations and gaps into sustainable business practices
• Develop accountability structures to ensure policies are followed
• Define process ownership, responsibilities, checkpoints, and escalation paths
• Establish tracking and reporting mechanisms for adoption, compliance, and effectiveness
• Partner with leadership and managers to address gaps and reinforce accountability
• Create process documentation, SOPs, and supporting guidelines
• Develop and support change management strategies for new processes and initiatives
• Apply change management methodologies, such as ADKAR, to improve engagement and adoption
• Identify resistance to change and develop strategies to overcome barriers
• Coordinate communications, training, and stakeholder engagement for successful implementation
• Monitor adoption and reinforce new processes to ensure sustainability
• Collaborate with technical teams, stakeholders, and leadership to align processes with organizational goals
• Facilitate sessions to identify gaps, define requirements, and develop improvement plans
• Coordinate cross-functional activities to ensure consistent policy and process implementation
• Track action items, progress, and issues to drive timely follow-up
• Communicate progress, risks, recommendations, and opportunities to key stakeholders

Required Qualifications:

• Demonstrated experience in process improvement, business operations, organizational change management, or related discipline
• Experience developing, implementing, and standardizing business processes, policies, and procedures
• Strong understanding of accountability frameworks, process ownership, and compliance monitoring
• Experience coordinating with technical teams, stakeholders, and leadership
• Ability to translate recommendations into actionable plans and sustainable practices
• Experience supporting change, employee adoption, and compliance
• Strong analytical, facilitation, communication, and problem-solving skills
• Ability to influence stakeholders and drive follow-through without relying solely on formal authority

Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.