Customer Service Specialist

Customer Service Specialist

Join to apply for the Customer Service Specialist role at Alpha Warranty Services

Base pay of $17-$19.25/hr. (DOE) + $1/hr for bilingual Spanish/English language skills! Up to $400 monthly performance bonus! $500 sign‑on bonus after 6‑months! English or Bilingual (Portuguese or Spanish) positions available. Shift will be 9:30am‑6:00pm, Monday through Friday (Training hours are M‑F, 8:00‑5:00pm).

As Alpha Warranty’s Customer Service Representative – Claims Specialist, you’re the advocate for our customers during the vehicle repair claim process. You work with them by phone, email, and chat messaging to ensure an understanding of their service contract coverage benefits and claim status, while accurately typing notes of the call in our system. With every interaction we work to empower our customers with information.

Some calls may require your skillful abilities to de‑escalate strong emotions. We love being able to say, “yes, we’ll cover the repair”, and do it daily, but know this isn’t the case with every claim. Your professionalism, knowledge, patience, and personal resilience are critical during these customer conversations; no one likes dealing with unexpected or expensive car repairs.

Don’t worry, you don’t need an understanding of how cars work, but it helps to have an appreciation and willingness to learn more. Our Claims department, full of ASE certified mechanics, works directly with the repair facility to review and decide the customer’s claim.

Alpha Warranty Services has onsite, full‑time, Monday‑Friday, opportunities in our Customer Service department located in South Jordan, Utah. The pay for this entry position starts at $17‑$19.25/hour, depending on customer service experience, +$1/hr for bilingual Portuguese/English language skills. Up to $400 in monthly performance bonus can be earned.

• Working with other internal departments, like Sales, to help resolve customer concerns
• Using thoughtful problem solving and available resources to support the customer claim process
• Providing meaningful and innovative solutions to challenging problems, whenever possible
• Other responsibilities and projects as assigned by your manager

• Customer‑facing service experience is required
• At least 1 year call center experience is required
• Clear and professional verbal and written English communication skills – bilingual Spanish/English skills are highly valued, but not required
• Comfort navigating current technology such as computers, phones, internet, and various software
• Accurate typing skills with a speed of at least 30+ WPM
• Emotional resilience, empathy, and active listening skills
• High‑quality results with a strong attention to detail
• Thoughtful problem‑solving skills, good judgement, and the willingness to find solutions
• Ability to collaboratively work with others, including a willingness to step up when extra help is needed
• Capacity to embrace change and new opportunities as we continue to grow
• Vehicle repair experience, knowledge, and/or interest is a huge plus, but not required
• Your high school diploma or GED equivalent is required

• An exceptionally supportive company culture that places people over profit
• Consistent Monday – Friday schedules
• Fair and competitive compensation + bonus opportunities
• Health insurance options with generous company contributions
• Dental and vision coverage
• Life and disability insurance (100% company paid + options for more)
• 401k match program
• Paid time off (PTO) and paid holidays
• Paid volunteerism time off (VTO) to support your community
• Legal and pet insurance options
• Free roadside assistance for your personal vehicle
• Tuition assistance program
• Ongoing professional training and development
• Employee incentive and recognition programs
• A state‑of‑the‑art office building with outstanding features and amenities, including a free onsite fitness center, basketball court, game room with bowling alley, and electronically adjustable workstations

Alpha Warranty Services provides a full line of unique and useful vehicle protection products and services. Founded in 2002 on a value system of integrity,…