Credit Professional

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Description:

3M Health Care is now Solventum Credit Professional (Solventum)
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role As a Credit Professional, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Managing collections for up to 300 customer accounts monthly, including outbound calls and documentation of interactions.

Investigating and resolving invoice discrepancies, short payments, and tax issues to ensure accurate account reconciliation.

Reviewing customer contracts and coordinating with billing teams to maintain up-to-date and accurate customer information.

Evaluating creditworthiness and recommending credit limits and risk mitigation strategies.

Participating in internal meetings and customer calls to resolve account issues and strengthen relationships.

Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

Bachelor’s Degree or higher AND (2) two years experience in customer service in a private, public, government or military environmentORHigh School Diploma/GED AND (6) six years experience in customer service in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

Experience in B2B collections.

Knowledge of account reconciliations.

Excellent communication, negotiation, and problem-solving skills.

Proficiency in Microsoft Excel.

Ability to collaborate cross-functionally with finance, sales, and customer service teams.

Ability to work independently and manage multiple priorities.

Strong customer service and relationship-management skills.

Excellent verbal and written communication skills.

Strong interpersonal skills with the ability to communicate effectively with customers and internal stakeholders at multiple levels.

Ability to conduct difficult conversations and negotiations while balancing customer relationships with company credit policies.

Strong analytical, research, reconciliation, and problem-solving skills.

Proficiency in Microsoft Excel and Word , including pivot tables, reporting, templates and data merging

Highly organized, detail-oriented , and able to manage multiple priorities and deadlines.

Ability to work effectively in multiple computer systems simultaneously .Ability to work independently while contributing to team goals and process improvements.

Work location:

Remote-United States Travel:
May include up to 5% [domestic/international]Relocation Assistance:
May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).Supporting…