Customer Service Support Specialist

Overview

We are seeking a Service Desk Agent to provide front-line IT support in a high-tech, fast-paced environment. This role will serve as the first point of contact for end users seeking technical assistance. You will be responsible for resolving software, hardware, and account-related issues while delivering excellent customer service.

$20.00/hr - $21.00/hr

• Provide phone and chat support to users, ensuring high levels of customer satisfaction.
• Document incidents accurately in the ticketing system.
• Diagnose and resolve software, hardware, and connectivity issues.
• Assist with account management tasks, including password resets and permissions.
• Escalate unresolved issues to appropriate technical teams.
• Maintain professionalism and composure in high-pressure situations.

• 2–5 years of IT service desk or technical support experience in complex environments.
• Excellent communication and customer service skills.
• Strong problem-solving and troubleshooting abilities.
• Experience with Active Directory, ticketing tools (Service Now, Remedy, JIRA), and Windows/Mac OS.
• Flexibility to work evenings, weekends, and public holidays.

• Entry level

• Contract

• Customer Service, Administrative, and Accounting/Auditing

• Investment Management, Banking, and Financial Services