Manager, Data Conversion South Jordan, UT

Lightspeed is a leading provider of cloud-based software for dealerships and Original Equipment Manufacturers (OEMs), serving the Powersport, Marine, RV, Trailer, Outdoor Power Equipment, and Golf Cart industries. Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including sales, parts, service, rentals, accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers.

For nearly 40 years, Lightspeed has been empowering 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.

The Manager, Data Conversion oversees the team of Data Conversion Specialists and Conversion Consultants, owning the entire data conversion process and methodology for all of dealership data: requirements solution design, client acceptance, timeline creation, implementation, unit testing, tools testing, and maintenance of templates. The Manager, Data Conversion is also responsible for the coordination with research and development, to prioritize tool development, resulting in increasing efficiency and quality of conversions to transform massive amounts of data into our flagship product.

What you’ll do:

• Provide technical expertise in development and execution of data extraction,
  transformation, and execution of load programs
• Implement quality assurance processes to ensure data conversions meet customer requirements, also eliminating ad-hoc conversions (rework)
• Continually find ways to improve customer experience by eliminating manual rekeying of transactions, due to final data cutoff periods
• Understand and prioritize intelligence about competitive DMS systems to
  continually convert more data sets in less time from primary competitors; this includes making sure the detailed conversion process for competitive DMS systems is being documented
• Prioritize the development and maintenance of conversion templates
• Partner with other data conversion team members to prepare C# scripts to map data, recommendations, or alternatives for improving conversion programs
• Attend ongoing sprint planning discussions with Research & Development department to automate and improve conversion tools
• Perform data corrections through analyzing data for errors and formulating corrective procedures
• Identify, clarify, and resolve issues and risks, escalating them as needed
• Ensure the team delivers client satisfaction through follow-up, client responsiveness and thorough communication
• Utilize effective management, negotiation, and influencing skills both internal and externally to ensure a successful implementation of all solutions and services within scope
• Obtain processes data, customer feedback, and associate feedback for incremental
  improvement opportunities to continually evolve the client experience for both installation and training of the solutions
• Assist in developing and executing improved processes through established process improvement methods
• Coach, mentor, and collaboratively build associate development plans and conduct ongoing feedback sessions to ensure progress

What you should have:

Qualifications:

• 2+ years relevant and related work experience (2-5 years preferred)
• 2+ years experience coding with C# or other comparable scripting languages (2-3 years preferred)
• 1+ years experience using MS Visual Studio Code or MS Visual Studio
• 1+ years previous experience managing, leading and/or mentoring a team (1-3 years preferred)
• Must have Strong SQL and Excel working skills
• Proven ability to showcase strong communication with both internal and external partners (vendors, customers, executives, etc.)
• Must have proven data extraction experience, along with strong data analytical skills

Inclusion and Diversity at Lightspeed:

At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued…