Forms Governance Team- Operations Associate

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- Operations Associate role at Morgan Stanley
. The position supports quarterly release cycles, ensures compliance with governance standards, and drives operational efficiency through structured content management.

• Content Lifecycle Management
  • Manage quarterly release cycles for forms and servicing content.
  • Track and execute updates across 70+ items per release.
  • Collaborate with product support teams to approve revisions and enhancements.
• Governance and Compliance
  • Maintain oversight of form modifications, field changes, and system settings.
  • Ensure alignment with firmwide branding, security, and access protocols.
  • Support risk reduction initiatives through automation and simplification.
• Stakeholder Collaboration
  • Liaise with servicing teams, technical support, and leadership to coordinate updates.
  • Facilitate onboarding and role transitions within servicing groups.
  • Partner with transformation champions to optimize workflows and transcription processes.
• Operational Support
  • Provide guidance on technical resource approvals.
  • Monitor and resolve directory and cost center discrepancies.
  • Coordinate team meetings and feedback loops.

• Ability to lead by example, work with drive and determination, adapt management style to suit individuals and ensure team is well supported with a sense of purpose.
• Prepared to challenge the status quo, raise concerns and/or needs of their team members.
• Ability to pitch communication appropriately according to the audience and demonstrate active listening skills.
• Culture carrier across Operations, embracing the Firm's core values and acting as a role model.
• Strong interpersonal, verbal, and written communication skills, with an ability to work effectively with all levels of staff and management.
• Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with complex processes.
• Strong accountability mindset taking responsibility for all work activities and personal actions.
• Strong understanding of form governance and operational workflows.
• Experience with workflow management platforms (e.g., Workfront, Fusion) preferred.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Familiarity with compliance standards and servicing protocols in financial services.
• Project management and release coordination.
• Technical aptitude in form systems and servicing platforms.
• Change management and team structuring experience.
• Proficiency in MS Office Suite and internal collaboration tools.

Morgan Stanley is committed to maintaining the first‑class service and high standard of excellence that have defined us for over 89 years. We value putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We support our employees and their families at every point of their work‑life journey and offer a comprehensive benefits package.

Salary range for Baltimore, MD: $51,000–$83,000 per year. Eligible for discretionary incentive compensation and relevant unit incentive plan. Full spectrum of benefits includes Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability, paid time off, 401(k), and more. For more detail, visit our global offices page.

Mid‑Senior level

Full‑time

Management and Manufacturing

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Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet). The firm will not discriminate based on race, color, religion, creed, age, sex, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital or civil partnership status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.