Associate Director, Professional Services

Opening available for Associate Director, Professional Services at Cotiviti, Inc. in South Jordan, UT.

• Lead Professional Services team to provide implementation services to customers.
• Manage and oversee multiple implementation projects.
• Manage customer escalations by defining an action plan, identifying the appropriate resources, and handling internal and external communications.
• Hire, mentor, and develop Implementation Services team.
• Work with the Customer Account management team to provide appropriate level of attention and service to high-priority accounts.
• Effectively manage Implementation Services team members and customers.
• Engage and educate client managers on the products and solutions provided by Cotiviti.
• Manage multiple clients.
• Build strong relationships across the client’s team and within Cotiviti.
• Gather and explain client needs to other team members in Product and Engineering to enhance Cotiviti software to improve the overall client satisfaction.
• Identify and solve problems without assistance or guidance.
• Understand and apply company policies and procedures.

• Requires a Bachelor’s degree, or foreign equivalent degree, in Computer Science, Computer Information Systems, or related field, plus 8 years of experience working within the U.S. healthcare system in a client‑facing healthcare IT role.
• 8 years of experience leading implementation and delivery of payer‑provider solutions and vendor data exchange workflows in a production environment.
• 8 years of experience leading enterprise software implementation projects, including translating business requirements into technical solutions and coordinating delivery across cross-functional teams.
• 8 years of experience managing and resolving complete, multidimensional issues including customer escalations, project risks, and delivery challenges in a production healthcare environment.
• 8 years of experience in project management, including planning, execution, monitoring, and delivery of multiple concurrent client implementation projects.
• 6 years of experience preparing and coordinating the data mapping documentation for U.S. healthcare data exchanges including HIPAA EDI standard transactions including: 278 (Prior Authorizations); 837 (Claims and Encounters), Provider files, Vendor proprietary file formats, and HL7 transactions.
• 6 years of experience providing design support, development QA and UAT support to the team for all the SDLC phases until deployment.
• 6 years of experience with HIPAA regulated transactions and healthcare data standards, ensuring compliance with regulatory and security requirements.
• 6 years of experience leading and managing implementation or professional services teams, including hiring, mentoring, performance management, and resource allocation.
• 4 years of experience participating in organizational change management initiatives, including process improvement, system adoption, and client or internal stakeholder communications.
• Any and all experience may be gained concurrently.
• Telecommuting available anywhere in the U.S.
• Company headquarters located at 10701 South River Front Pkwy, Suite 200, South Jordan, UT 84095.

Base compensation ranges from at least $. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti.

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