Oversight & Support Analyst II

## Oversight & Support Analyst IIApply:
South Jordan:
Full time:
Posted 5 Days Ago:
JR101211
** Join our team and build your career with momentum as we champion your growth, elevate your ideas and engage you in purpose-driven work that makes a real difference every day.*
* ** Who we are
** Founded in 1997, Merrick Bank is an FDIC-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of Card Works Financial Group, Merrick Bank serves roughly five million card members and more than 100,000 merchant customers nationwide.  
** What we do
** We provide credit cards, recreational loans, deposit accounts, merchant services and bank sponsor ships to consumers and businesses. As a leader in non-prime lending and merchant acquiring, we combine innovative technology with data-driven insights to help underserved consumers build and strengthen credit while delivering integrated, scalable payment solutions for businesses.

Merrick Bank ranks among the top 20 FDIC-insured credit card issuers in the U.S. and among the top 15 merchant acquirers by transaction volume.
** Position Summary and Role Impact:
** The Analyst II owns complex analytics and process-improvement work streams, designs dashboards and KRIs/KPIs, leads evidence collection for changes and issues, and administers SharePoint structures for assigned areas. Mentors Analyst I team members and produces executive‐ready reporting.  
** Scope & Portfolio:*
* * Provide first-line risk support for Non-Card Operations (Recreational Lending, Flow Lending, Deposit Operations, Merchant Operations)
* Standardize first-line governance: documentation, evidence, RCSA mapping, issue management, and KRIs/KPIs
* Deliver cross-functional project support in partnership with OCM/PMO, Compliance, Audit, Risk, Technology, and business owners
* Data stewardship and analytics for operational performance and risk reporting
* Knowledge management and system support for SharePoint, Power BI, and related tooling  
** Coverage Areas & Tools:*
* * Projects & Portfolio Support (intake, status, RAID logs, executive updates)
* Data Analytics & BI (Power BI datasets, DAX measures, data quality checks, KPI/KRI dashboards)
* SharePoint Administration (site architecture, metadata/taxonomy, permissions, retention)
* Process Mapping & Improvement (Lean/Kaizen, SOP updates, control design alignment)
* Change Management Integration (requirements, testing evidence, readiness/go-live criteria)
* Access Evidence & User Access Reviews coordination (in partnership with IAM/IT)
* Third-Party/Vendor support (SLAs/KPIs, attestations, testing coordination)
* Exam/Audit Readiness (artifact management, sampling support, walkthrough prep)
*
* Essential Functions:

**** Analytics & Reporting*
* * Build Power BI reports/datasets; write DAX measures; document definitions and data lineage.
* Perform trend and root‐cause analysis; translate insights into prioritized actions.  
** Risk & Change Execution*
* * Own evidence collection and completeness checks for assigned changes and issues; verify sustainability.
* Update SOPs/process maps and RCSA/control links for owned processes.  
** Platform Ownership*
* * Administer SharePoint sites for assigned areas (structure, permissions, metadata).
* Automate routine data/records tasks using Power Automate or scripts where appropriate.  
** Collaboration & Mentoring*
* * Partner cross‐functionally and coach Analyst I on documentation and analytics standards.
** Requirements for Success:*
* *
* Education & Experience:

*
* * Bachelor’s degree in business, analytics, information systems, or related field; or equivalent experience.
* 4+ years in financial services with 2+ years in analytics, operations risk/QA, or first-line support. …