Claims Adjuster - Auto Repair Specialist

Claims Adjuster – Auto Repair Specialist

Join to apply for the Claims Adjuster – Auto Repair Specialist role at Alpha Warranty Services
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As Alpha Warranty’s Claims Adjuster L1 Repair Specialist, you will use your automotive knowledge to work directly with repair shops across the United States throughout the mechanical repair claim process. You communicate with shops by phone and email to ensure a complete understanding of the necessary car repair and whether it can be covered under the customer’s service contract, while accurately typing notes into our system.

With every interaction we provide accurate and efficient claim decisions for our customers.

• Document all claim details and decisions using our internal systems, including requesting approved claim payments.
• Collaborate with repair shops to address claim needs such as part orders, inspections, and communicating final claim decisions.
• Provide meaningful and innovative solutions to challenging problems whenever possible.
• Communicate with shops by phone and email to verify repair scope and coverage.
• Accurately type claim notes and maintain high‑quality data entry.
• Assist senior claims adjusters with complex and high‑dollar repair claims as needed.
• Complete other responsibilities and projects as assigned by the manager.

• Vehicle repair experience, knowledge, and/or interest is a huge plus, but not required.
• Some customer service experience is required.
• Call center experience is strongly preferred, but not required.
• Clear and professional verbal and written English communication skills; bilingual Spanish/English skills are highly valued and paid more, but not required.
• Comfortable navigating current technology such as computers, phones, internet, and various software.
• Accurate typing skills with a speed of at least 30 WPM.
• Ability to collaborate, problem‑solve, and listen with great attention to detail.
• Capacity to embrace change and new opportunities as the company continues to grow.
• High school diploma or GED equivalent is required.

• Base pay of $20.00–$22.25 per hour (DOE); +$1 per hour for bilingual Spanish/English skills; up to $4 per hour for certain active ASE certifications.
• Up to $400 monthly performance bonus.
• $500 sign‑on bonus after six months.
• Full benefits package (Medical, Dental, Vision, 401(k), etc.) with generous company contributions.
• Paid Time Off and Paid Holidays.
• Tuition assistance from day one.
• Monday‑Friday schedule, no weekends.
• On‑site fitness center, basketball court, game room with bowling alley, ergonomic workstations.
• Additional perks: life and disability insurance (100% company paid), competitive 401(k) matching, paid volunteerism time off, legal and pet insurance, free roadside assistance, ongoing professional training and development, employee incentive and recognition programs.

Alpha Warranty Services is a veteran‑owned, multi‑award‑winning vehicle service contract provider founded in 2002. The company is nationally recognized for its high‑quality service contracts and has been honored with the MWCN Utah 100 for Fastest Growing Company, the Salt Lake Tribune Top Workplace award, and the American Business Awards for Veteran‑Owned Company of the Year. Alpha Warranty is committed to integrity, dependability, and fostering employee development.

Alpha Warranty Services is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex/gender, sexual orientation, gender identity, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status and other basis protected by law. Reasonable accommodations will be provided to individuals with known disabilities in compliance with the Americans with Disabilities Act.