Senior Operations Manager; Operations Manager

Senior Operations Manager (Operations Manager I)

Join the #1 logistics company in the world: DHL Supply Chain. Our South Jordan, Utah facility is growing, and we’re looking for leaders to maximize the performance of the site by directing the daily, weekly, and monthly activities; providing leadership, motivation, training and development of the operations staff; and executing against customer requirements and achieving operational performance, making DHL the customer’s provider of choice and a great place to work.

• Execute customer/vendor contract requirements and identify accessorial activity.
• Ensure necessary documentation and communication with the customer.
• Utilize the site inventory management system to:
  • Manage cycle counting, adjustment, and rotation programs.
  • Improve productivity and space utilization.
  • Maintain accuracy to floor and customer book.
• Identify opportunities for technology enhancements of the site inventory management system.
• Manage activities to ensure a safe, secure, clean and fair work environment for associates.
• Set clear performance expectations and ensure individual accountability.
• Implement associate performance reviews, individual development plans, and succession plans as needed.
• Ensure compliance with the site interaction matrix and standard operating procedures.
• Communicate, administer, and enforce company policies (e.g., accounting, operational, safety, regulatory, administrative).
• Participate in managing turnover among hourly and supervisory staff consistent with site turnover objectives.
• Ensure associates and supervisory staff have proper access to necessary tools, managing availability and maintenance.
• Operate within the agreed budget (P&L) for the site.
• Coordinate collection of performance measurements per customer, vendor, and Exel contractual requirements.
• Understand process performance versus target objectives, identify variance causes, communicate results, and implement necessary changes.
• Ensure daily/weekly workload planning and volume forecasting routines are accomplished.
• Identify and implement continuous improvement initiatives.
• Execute workshop action plans, projects, and best practices for sharing and implementation.
• Perform other duties as assigned.

• Competitive salary
• Eligible for annual performance bonuses
• Bi-monthly pay available
• Excellent medical, dental, vision, and prescription benefits
• Paid Time Off available day one
• 401(k) with a generous company match
• Tuition reimbursement program

• Lead, motivate, and develop a diverse team of supervisors and indirect reports.
• Develop and implement efficient workflows, labor plans, standardize processes, and introduce best practices.
• Take proactive measures to uphold health and safety compliance.
• Compile comprehensive reports on key performance indicators (KPIs) including productivity and accuracy metrics.
• Foster an environment of open communication and collaboration.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of supervisors.
• Collaborate closely with cross‑functional teams to ensure the consistent and prompt fulfillment of customer orders.
• Engage in a strong partnership with customers to proactively address concerns and achieve exceptional satisfaction.

• Bachelor’s degree or equivalent experience (preferred).
• 1+ years of logistics industry experience (required).
• 2+ years of supervisory or management experience (required).
• Experience with P&L management, objective setting, and project management (preferred).

Our organization is an equal opportunity employer.

The Sr. Operations Manager role has a national salary range of $85,000–$100,000. For roles within California and Washington, the range is $85,000 to $110,000. DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401(k), and a generous PTO policy.