Operations Manager; Operations Manager II

Operations Manager (Operations Manager II)

Join to apply for the Operations Manager (Operations Manager II) role at DHL Supply Chain
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Our South Jordan, Utah facility is growing, and we're looking for world‑class people like you.

We are currently looking for leaders that can maximize the performance of the site by directing the daily, weekly, and monthly activities; providing leadership, motivation, training and development of the operations staff; executing against customer requirements and achieving operational performance, to make DHL the customer’s provider of choice and a great place to work.

• Competitive salary
• Eligible for annual performance bonuses
• Bi‑Monthly pay available
• Excellent medical, dental, vision, and prescription coverage
• Paid Time Off available day one
• 401(k) with a generous company match
• Tuition reimbursement program

The Operations Manager II role has a national salary range of $72,000 - $85,000. For roles within California the range is $75,000 to $95,000 and Washington is $77,968.80 to $95,000.

• Execute customer/vendor contract requirements and identify accessorial activity.
• Ensure necessary documentation and communication with customer.
• Utilize the site inventory management system to ensure:
  • Management of cycle counting/adjustment/rotation programs
  • Productivity and space utilization (efficient product placement, etc.)
  • Accuracy (to floor and customer book)
  • Identify opportunities for technology enhancements of the site inventory management system

• Manage activities to ensure a safe, secure, clean and fair work environment for associates.
• Set clear performance expectations and ensure individual accountability.
• Implement associate performance reviews, individual development plans and succession plans as needed.
• Ensure compliance to the routines outlined in the site interaction matrix and standard operating procedures.
• Ensure company policies are communicated, administered, and enforced (accounting, operational, safety, regulatory, administrative).
• Participate in managing turnover among hourly and supervisory staff consistent with the site turnover objectives.
• Ensure associates and supervisory staff have proper access to the necessary tools to perform their assigned duties and manage the availability and maintenance of those tools.

• Operate within the agreed budget (P&L) for the site (allocation of overtime, purchasing, etc.).
• Coordinate the collection of performance measurements consistent with customer, vendor, and Exel (balanced scorecard) contractual requirements.
• Understand process performance versus target objectives, identify reasons for variance, communicate results and implement necessary changes.
• Ensure daily/weekly workload planning and volume forecasting routines are accomplished (staffing, equipment, space).
• Identify and implement continuous improvement initiatives.
• Execute workshop action plans, projects, and best practices with regards to sharing/implementation.
• Perform other duties as assigned.

• Bachelor's degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.

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Our organization is an equal opportunity employer.