Director, Participant Services: Global Service Delivery
Listed on 2026-10-06
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Management
Project & Program Management, Change Management
WTW seeks a Director of Participant Services to design and scale an end-to-end service model for off-phone case management across global programs. You will lead through managers, shaping workflows, governance, and performance frameworks to reduce repeat contacts and improve participant experience.
You will partner with Operations, Customer Service, Product, Technology, and Analytics to align service strategy with platform capabilities and demand drivers, ensuring resilient delivery across
As a Director, Participant Services:
Global Service Delivery, you will play an important part at WTW in South Jordan, UT, United States.
Join WTW and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Director, Participant Services:
Global Service Delivery role at WTW, based in South Jordan, UT, United States.
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