Supplements Program Manager

Health insurance

Paid time off

401(k)

Competitive salary

You have spent your career living between two worlds that most people pick one of. You know how to sell — not just close deals, but coach others to close, build a process that works at scale, and drive revenue month after month with real accountability. And you know how to build and run a program — the systems, the metrics, the customer experience, the operational discipline that makes

everything hold together when volume grows.

Most roles have asked you to be one or the other. You have been in sales leadership, or you have been in program management. What you actually want is to own the whole thing: the revenue line, the team, the customer experience, the strategy, and the outcomes.

You know what a good sales conversation sounds like, and you can coach your team to have better ones. You also know that the supplement customer experience does not end at the sale. Retention, reorders, patient success — those things live in how the team follows up, how questions get answered, and how the program is structured around what patients actually need.

You hold both.

What you are tired of: programs that generate revenue but not results, teams that hit numbers but not standards, and leadership that tracks activity instead of outcomes. You want a role where you build the thing right, hold the team accountable to something meaningful, and see the results in the numbers.

bVital is a regenerative medicine and wellness practice in Park City, Utah. We offer IV therapy, brain regeneration protocols, and an evolving supplement program for patients committed to meaningful health outcomes. Our supplement business is growing and we are building the team and infrastructure to match. That means bringing in a leader who can own the commercial side, develop the people underneath it, and

drive the program forward with the same rigor we apply to our clinical work. If you want to build something

real at a company that takes quality seriously, this is the role.

This is not a coordinator role. This is not a pure sales role. This is a program leadership role with a real P& L, a coaching responsibility, and accountability for outcomes across the full supplement customer journey.

You are the general manager of bVital's supplement program. You own the revenue, the team, the customer experience, and the strategy. The Supplement Sales Specialist and the supplement-focused customer service team members report to or are accountable to you. As the program grows, you will build out the team beneath you.

• Directly coach the Supplement Sales Specialist: review calls, give feedback, develop their skills, and hold them accountable to conversion and retention targets.
• Set clear sales targets, track performance weekly, and run a regular cadence of performance reviews that drive improvement.
• Review sales call recordings and patient interactions to identify where the team is winning and where they are losing.
• Develop and maintain the supplement sales playbook: objection handling, follow-up sequences, conversation frameworks, and onboarding scripts.
• Recruit and onboard additional sales team members as the program grows.

• Own the supplement customer experience end-to-end: from first conversation through reorder, patient questions, and support escalations.
• Coach the customer service team on supplement-related interactions: accuracy, tone, product knowledge, and follow-through.
• Establish clear response standards, escalation paths, and quality benchmarks for supplement support.
• Review sampled customer interactions regularly and provide structured coaching feedback.

• Own…