Patient Service Representative Dental

Posted Monday, October 13, 2025 at 4:00 AM

Thundermist's Mission - To improve the health of our patients and communities by delivering exceptional health care, removing barriers to that care, and advancing healthy lifestyles.

Please note, effective September 1,2021, all Thundermist employees are required to have an initial dose of vaccine to prevent Covid-19. Effective October 1, 2021, all employees of RI licensed health care facilities must be fully vaccinated against Covid-19. Employees may be deemed exempt from this requirement based on documentation from their health care provider.

Job Description

Job Title :
Patient Service Representative

Reports to:

Dental Practice Manager

FLSA Status :
Non-Exempt

Job Grade: 4

Version Date: 08/11/2023

The Dental Patient Service Representative is responsible for welcoming and assisting patients with scheduling of appointments, taking charge of all aspects of registering the patient, answering all incoming calls, collecting charges, taking complete and accurate messages, and documenting appropriately. The representative also verifies dental insurance and patient copays, enters accurate billing information, schedules appropriate appointments, assists with incoming calls, collects payments, obtains referrals to specialists, and provides daily productivity and collection reports to the Practice Manager.

• Medical terminology, diagnosis coding and billing procedure knowledge
• Experience with dental insurance and payment collections

Candidates who do not meet all of the preferred qualifications are encouraged to apply.

• Verifies dental insurance and patient copays due at the dental visit.
• Responsible for complete and accurate data entry of all information including patient registration, encounter billing information and changes in insurance information.
• Correctly identifies appropriateness of appointment scheduling.
• Assists in answering all incoming calls, taking accurate messages.
• Collects payments, obtains referrals to specialists and schedules upcoming appointments when necessary.
• Provides reports of daily productivity, daily collection to the Practice Manager.

General office environment. Must be able to operate PC, answer multiple incoming telephone lines, take accurate written messages, verify all insurance coverages and files. Moderate physical activity, walking, standing, sitting, bending, and stretching.

Duties are performed on site.

• Part Time 20 Hours

As determined with department hiring needs.

Must be available for overtime, including nights and weekends when necessary.

Must have exemplary customer service skills, including professional telephone manners in conjunction with excellent oral communication ability for all levels of client interaction.

Thundermist is dedicated in securing the privacy and confidentiality of protected health information under the Health Insurance Portability and Accountability Act. It is the responsibility of all employees to comply to state and federal guidelines in accessing sensitive information. The incumbent must apply strict confidentiality.

Thundermist is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.