Indoor Guest Services Lead - Mountain

Requisition #: 681532

Location:

South Lake Tahoe, CA, US

Career Area:
Facilities

Join the Adventure Mountain team and help lead exceptional guest experiences at one of Lake Tahoe's winter recreation destinations!

The Indoor Guest Services Lead is a hands‑on leadership position responsible for supporting daily guest services operations, including ticket sales, cashiering, retail, parking coordination, and guest assistance.

This position helps coordinate frontline employees, maintain efficient guest flow, reinforce operating procedures, and deliver friendly, professional service throughout the guest experience.

The Indoor Guest Services Lead provides day‑to‑day guidance and training to Guest Services Workers while working collaboratively with management and other departments to support smooth and organized operations.

COMPENSATION:
The Hourly rate for this position is $19.00 to $19.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS:
Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

For more information about Aramark benefits,  Aramark Careers
- Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Guest Services and Daily Operations

• Assist with overseeing daily ticketing, cashiering, retail, and guest services activities.
• Greeting guests and provide accurate information about tubing sessions, ticket options, facility policies, and available services.
• Support efficient guest arrivals, ticket purchases, admissions, and departures.
• Operate POS systems, process transactions, and assist employees with routine transaction questions.
• Support register opening, closing, cash-handling, and reconciliation procedures in accordance with company policies.
• Assist with retail merchandising, restocking, inventory organization, and presentation standards.
• Coordinate with parking personnel to communicate parking availability, arrival patterns, and guest traffic concerns.
• Address routine guest concerns and assist with service recovery within established authority.

Team Leadership and Training

• Assist with assigning Guest Services Workers to designated workstations based on staffing and operational needs.
• Provide hands‑on training and coaching for ticketing, retail, cashiering, parking, and guest service procedures.
• Monitor workstation coverage and communicate staffing or break coverage needs to management.
• Reinforce cash‑handling, guest service, and safety standards.
• Serve as a point of contact for frontline employees requiring assistance.
• Support a positive, respectful, and collaborative team environment.

Communication and Operational Coordination

• Communicate guest volume, ticket availability, session capacity, and operational changes to appropriate departments.
• Coordinate with the Outdoor Guest Services Lead and Outdoor…