Sportsbook Supervisor

Job Description

Located along Lake Tahoe in the Sierra Nevada, Harrah’s and Caesars Republic Lake Tahoe properties are the premier employer of choice.

Here are just a few perks of working for Caesars Entertainment, the largest casino‑entertainment company in the US:

• Professional and leadership development
• Paid breaks and a free meal during each shift
• PTO/FTO
• Access to the on‑site team member gym
• Health and Wellness benefits after 90 days of service
• On‑site Wellness Center and monthly health and wellness initiatives
• Employee Assistance Program
• Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University
• Optional 401(k) plan eligibility after 90 days of service
• Sign on bonus for select positions

Job Summary

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The Sports Book Supervisor assists the Full‑Service Games Manager in the overall operation of the Sports Book department. This position conducts the operation in accordance with approved policies and procedures.

Key Job Functions

• Help the Book Manager become aware of operational information that will help maximize the profitability of the sports book.
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control.
• Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book.
• Mentor employees to help them become better ticket writers.
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors.
• Handle escalated customer complaints/issues as needed.
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations.

Education And/or Experience

• High School Diploma or equivalent
• One to three years Sports Book experience preferred

Qualifications

• Literate and fluent in English
• Excellent communication skills, both verbal and written
• Good interpersonal skills, with emphasis in relationship building
• Good problem solving skills
• Superior coaching/leadership skills
• Ability to demonstrate support of company goals and direction positively in words and actions
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

Physical, Mental And Environmental Demands

• Must be able to stand, sit or walk for long periods of time (4 hours).
• Visual and auditory range must include immediate environment.
• Mobility to move about the property
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.

Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non‑public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)

About Us

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is blazing the trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

Ready to make your mark on the Empire?

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