Mktg Associate

JOB SUMMARY:

Plans and executes assigned promotional events and activities to ensure that programs effectively stimulate customer patronage at Harrah’s. Ensures activities are being held to a high standard and on a strict timeline to realize the highest quality. Ensures that the highest level of customer service is being utilized.

• Maintains a thorough working knowledge of property and department policies and procedures. Provides information and trains staff on any changes.
• Ensures all assigned events and promotions are executed efficiently and effectively.
• Continually evaluates all player events and promotions to ensure guest satisfaction, profitability and increasing market share. Makes recommendations for changes or new programs that will stimulate business.
• Keeps abreast of competitive casino marketing events and promotions.
• Oversees the execution of all events and promotion development to ensure the highest quality experience for our guests.
• Establishes and maintains effective communication and working relationships with other departments, properties, corporate and outside vendors in order to secure and maintain their cooperation for assistance with promotions/events. Works as a team with the Promotions/Events staff and Marketing Department.
• Greets participants, interacts with them on the casino floor and provides prompt, courteous, friendly and efficient service in accordance with standard procedures.
• Develops good working relationships and maintains effective communication with other departments to secure and maintain their cooperation for assistance with events and promotions.
• Creates a fun and festive atmosphere for all events, promotions and celebrations.

• Provide "A" level guest service (Deliver 140 minimum on all SOS observations) at all times.
• Know CMS, WINet, and offer redemption systems and procedures.
• Able to make sound business decisions under pressure.
• Know and be able to explain the Caesars Rewards program, must be able to research player activity and history.
• Must be able to search CMS and PDB to find any existing player accounts.
• Must be able to stand for an eight hour shift.

• College degree with emphasis on marketing, hospitality, business administration or equivalent or comparable experience.

• Level I:
  Less than 1 year in organizing events/promotions or related activities. Executes kiosk promotions, gift giveaways and Executive Engagements.
• Level II:
  Minimum of 1 year in organizing events/promotions or related activities. Executes slot / blackjack tournaments, dinners, kiosk promotions, gift giveaways and Executive Engagements.

Must be APS certified and have proficient knowledge of all casino systems (CMS, LMS and EMS) as well as Microsoft systems. Ability to proof invites, event announcements, rules in Experience One and completes regular updates of the Daily Event Counts.

• Fluent and literate in English.
• Excellent verbal and written communication skills in fluent English, with the ability to meet people easily and talk to them in a relaxed and friendly manner.
• Excellent guest and employee relations.
• Strong problem‑solving abilities combined with a capacity to work independently and make appropriate decisions without supervision.
• Excellent customer relations skills.
• Ability to handle many projects at one time and to react well under pressure.
• Ability to set consistent examples to staff in excellent guest service and organizational skills, professionalism and attention to detail.
• Ability to maintain professional appearance and attitudes in any and all circumstances.
• Basic computer skills.
• Ability to obtain a Nevada Gaming license.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures.

• Must have mobility to navigate between the two properties.
• Ability to work flexible hours (Days,…