Professional Standards & Investigations Manager

The purpose of this role is to drive operational discipline, professionalise our investigation processes, and embed personal and professional standards across all levels of our staff group.

You will act as the lead and coordinator of investigations to ensure they are high quality and completed on time, while actively challenging the staff group at all levels to take ownership of all aspects of the centre. Additionally, you will build support mechanisms to protect inexperienced staff from pressures and emotional or physical conditioning.

• Set and Enforce Standards:
  Define, communicate and enforce standards of appearance and the professional upkeep of office spaces.
• Create Professionalism:
  Challenge managers and staff group alike to embed consistency, fairness, decency, and mutual respect into daily operations.
• Combat Corruption & Conditioning:
  Proactively identify, prevent, and address risks relating to corruption and staff conditioning.
• Support & Train:
  Design and deliver support mechanisms, guidance and training for staff facing high pressure environments where they may be targeted to turn a blind eye or become compromised.

• Process Coordination:
  Manage and coordinate internal investigations from initiation to closure, ensuring the IRC does not suffer from long extended timelines.
• Quality Assurance:
  Review and professionalise investigation outputs, ensuring all reports and findings are thorough and delivered to a high standard.

• Challenge:
  Support and challenge existing managers, driving them to own their responsibilities around staff discipline and standards.
• Role:
  Rapidly deliver targeted improvements to address current vulnerabilities while evolving the role as the IRC changes with new resident populations.

• Proven Leadership:
  Strong track record of management with the confidence to challenge existing behaviours at all levels.
• Standards & Discipline:
  Understanding of professional standards, anti-corruption strategies, and staff welfare.
• Oversight Capability:
  Experience managing, coordinating or quality-assuring investigations or compliance processes
• Change Management:
  Ability to quickly implement strict procedural turnarounds in a fast paced environment.
• Excellent Communication:
  Strong written and verbal skills, with the ability to produce information and deliver training.

• Experience working in high-pressure operational environments

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as…