NHS Dispatcher - Out Of Service

The Role

The post holder provides admin support for the OOH service for clinical and non-clinical staff in conjunction with NHS 24, to ensure the clinical needs of patients are adhered to within the NHSL medical guidelines.

The post holder will, in partnership with NHS
24, assist to provide an efficient and effective clinical service for the people of Lanarkshire in the Out of Hour’s period when their own GP is not available. The post holder must ensure accurate and considered dispersal of patients information, which have been determined by medical staff is completed in line with the allotted timescales.

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

• SVQ level 3 or equivalent NHS experience preferably in an Out of Hours Service, or similar Call Centre environment.
• Knowledge of a range of standard operating procedures and practices, as well as knowledge of software programme (Adastra) acquired through in-house training.
• Must be able to demonstrate flexibility, initiative and be able to make decisions in a pressurised environment.
• Understanding of a range of work procedures which can often be adhoc situations.
• A good geographical knowledge of Lanarkshire.
• Excellent communication and organisational skills.
• Car driver.

Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.

• Previous NHS experience preferably within primary care.
• Experience in a customer/patient focused environment.
• Working knowledge of database systems.
• Knowledge/understanding of the Out of Hours service.

• Permanent
• Part Time
• 30 hours

Please note this is a part time post and the salary for this position will be pro-rata.

This role will be based in Out Of Hours Service within Douglas Street Clinic.

The working pattern for this role will be various, over 7 days including dayshift/backshift/night shifts.

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

If you’re looking to find out more, then we would love to hear from you!

Please contact Walter Finlayson, Admin Support Manager on Walter.

Finla

For enquiries regarding the application form or recruitment process, please contact Stephanie McNeill, Recruitment Administrator on stephanie.mcn (Please remember to include the job title and reference number in your email).

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire’s benefits include:

• A minimum of 27 days annual leave increasing with length of service.
• A minimum of 8 days of public holidays.
• Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension).
• Paid sick leave increasing with length of service.
• Occupational health services.
• Employee counselling services.
• Work-life Balance policies and procedures.

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

For more information on the role, please refer to the Job Description. If you’re…