IT Support Technician
Job in
Lanark, Lanarkshire, South Lanarkshire, Scotland, UK
Listed on 2026-06-04
Listing for:
Pearson Carter
Full Time
position Listed on 2026-06-04
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Systems Administrator
Job Description & How to Apply Below
IT Support Technician
Pearson Carter is currently working with a leading construction and structural engineering organisation looking to hire an IT Support Technician to provide day‑to‑day technical support across the business. This is a hands‑on role where you'll act as the first point of contact for IT issues, supporting users across a range of hardware, software, and business‑critical systems.
Get in touch if you are looking for your next opportunity!
Responsibilities- Act as the first point of contact for IT support via phone, email, and face‑to‑face interactions.
- Log, prioritise, troubleshoot, and resolve support tickets across hardware, software, and user access issues.
- Provide 1st and 2nd line support for Windows 10/11, Microsoft 365, and other business applications.
- Set up and configure desktops, laptops, mobile devices, and user accounts.
- Support networking issues including Wi‑Fi, VPN, DNS, and IP connectivity.
- Manage the onboarding and offboarding process, including account creation and device setup.
- Maintain accurate asset registers, documentation, and ticket records.
- Liaise with third‑party vendors and escalated complex issues when required.
- Assist with routine IT maintenance, patching, audits, and system checks.
- 3 years’ experience in a 1st and/or 2nd line IT Support role.
- Strong experience supporting Windows 10/11 and Microsoft 365 environments.
- Hands‑on experience managing Active Directory users and permissions.
- Strong troubleshooting skills across hardware, software, and network‑related issues.
- Excellent communication and customer service skills.
- Ability to work independently and prioritise workloads effectively.
- Experience working with virtual machines.
- Knowledge of IT management tools such as Manage Engine.
- Experience with Group Policy administration.
This client is based in Carnwath, South Lanarkshire and operates on a fully onsite working model.
How to ApplyPlease apply ASAP with your CV to be considered for this position. You can also get in touch with me on or .
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