Detention Engagement Officer

Detention Engagement Officer - Strathaven, Scotland

Contract role (length TBC, likely 6 months+) | IR35:
Inside

We're hiring for a Detention Engagement Officer position based in Strathaven, Scotland. This is a fully office-based opportunity with our client, offering the chance to play a vital role in resident engagement, communication and case progression within a secure operational environment.

• conduct face-to-face resident engagements, including inductions and assessments, while ensuring clear communication regarding processes, expectations, and available options
• manage a portfolio of residents
• provide case updates
• accurately record interactions on internal systems
• work closely with suppliers and stakeholders
• identify and manage vulnerability indicators in line with policy
• support administrative activities such as inbox management and telephone enquiries
• contribute to management reporting
• escalated issues appropriately when required

• Successful applicants must meet eligibility requirements to obtain CTC level of Clearance (Counter Terrorism Clearance)
• Disclosure Scotland Enhanced non barred or DBS Enhanced non barred
• Ability to manage challenging situations professionally
• Leadership potential and confidence when engaging with a range of stakeholders
• Proficiency in Microsoft Word, Outlook and Excel
• Personal Safety Training Level 2, SPEAR training
• Full availability to work rotating shifts
• Ability to travel independently to the site location (no public transport available)

• Previous experience within resident engagement, customer-facing, operational, public sector or case management environments
• Experience maintaining accurate records and case notes

This Detention Engagement Officer role is 100% office based and full-time. The position requires flexibility to work early and late shifts across weekdays, weekends and public holidays. Weekend working is expected on a 1-in-3 rota basis.