Customer Experience Team Member

Final date to receive applications: 27 February 2026

Department: Retail

Location: South Molton

Compensation: £10.00 - £12.21 / hour

We’re looking for a friendly and enthusiastic Customer Care Team Member to join our store team. This is a customer‑facing role where you’ll help create a welcoming, solution‑focused environment for our members and customers. If you’re passionate about great service and enjoy working as part of a team, we’d love to hear from you.

Contract: Permanent

Hours: Part‑time

Hours of Work: 6 Hours per week, working Saturday or Sunday on a rota basis

As a Customer Care Team Member, you’ll be a key part of the store’s success, supporting customers with energy, empathy, and professionalism. You’ll handle queries, support counter duties, and contribute to a positive shopping experience.

• Delivering consistently outstanding customer service
• Responding to queries promptly and professionally
• Supporting counter duties with confidence and efficiency
• Answering phone calls in line with company standards
• Assisting with stock control and maintaining accuracy

• A genuine interest in customer service and retail
• Strong communication and interpersonal skills
• Good IT skills and a willingness to learn new systems
• Ability to work under pressure and manage multiple tasks
• Awareness of Data Protection / GDPR and Health & Safety standards
• You’ll be confident, approachable, and self‑motivated, with a flexible and team‑oriented attitude. Experience in customer‑facing roles is a bonus, but not essential, we’re happy to support your development.

• 📈 Scottish Widows contributory pension – company will match up to 5%
• 🛍️ Up to 25% colleague discount in store
• 🚗 Free parking on site
• 🌴 33 days of annual leave, including bank holidays (pro‑rated for part‑time colleagues)
• 📚 Excellent training and development opportunities
• 🪜 Plenty of career progression opportunities
• 👨👩👧👦 Life Assurance
• 🗣️ Employee Assistance Programme with Retail Trust
• 🎁 Comprehensive colleague benefits