Customer Success Manager

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Chicago, Naperville, IL, US

3 days ago Requisition

Salary Range: $ To $ Annually

Position Overview:

The Customer Success Manager ,Centralisresponsibleformanagingserviceretentioneffectivenesswithinaspecificgeographicarea.

Thispositionisbasedinthe Naperville/Chicago Metroandcovers Centralregioncustomeraccountsandlabs .Regulartraveltocustomersitesandlabsisrequired.

Responsibilities:

• Customer Relations:
  
  Regularlyvisitassignedcustomerstopromoteservicesandintroducenewtechnologiesandgatherfeedback.
• Support between
  25-70customerswithoverallvaluebetween $25K-400
  
  Kannualsales
• Identifyopportunitiestoupsell/crosssellclientswithSIMCO’stotalvalueproposition.
• Growtheoverallvalueoftheportfoliothroughcustomergrowthstrategies.
• Ensuresexceptionalcustomersatisfactionisbeingdeliveredtostrengthenandgrowthebusinessrelationship.
• Identifyopportunitiesforcontinuousimprovementasachampionforyourcustomers.
• Lead follow-upcallswithexistingcustomersbytelephoneande-mailtoqualifyleadsandsellservices.
• Takeownershipfortheportfolioofbusinessassignedandescalatewhenrequiredtoresolveclientexpectations
• Manageadministrativeinternalprocesses,toaccomplishthedesiredoutcomesforyourcustomer.
• Completesgeneralreportingontheterr(in-person meetings,renewal status)
• Travel:
  
  Travelcommitmentisdependentontheassignedterritory.
  50% maybeexpectedtomanagealargegeographicalterritory.
• Reporting:
  
  Collectandreportoncustomerhealth,forecasts,andcompetitiveinformation.
  
  Alsoworkwithmarketingmanagementandrecommendcorrectiveactionsbasedoncustomerfeedback.
• KPIs:
  
  Collaboratetomeetkeyperformanceindicators:

• -Increasedretentionrate%
• -Increased volume#
• -Increased Customer Satisfaction %
• -Employee Engagement

Qualifications:

• Education:
  
  Bachelor’sdegreeinbusinessorarelatedfield.
  
  Experience and Certification(s) inthe
  
  Calibration and/orLean Six Sigmafieldisdesirableandcanbeasubstitute .
• Experience:
  
  Provenexperienceinsupportingpost-sale services,customerserviceandfieldlogisticswithastrongfocusoncustomersatisfactionandachievingretentionandgrowthgoals.
• Skills:
  
  Strongcommunicationandanalyticalskills.
  
  Abilitytoworkwithcustomersonissueresolution,forecasting,andnewproductideasandfollowcorporatepoliciesregardingcustomerrelations.
• MSOffice Products : Ability to produce concise, clear PowerPoint presentations, backed by sound Excel analysis. Plus, other related applications.

Technical

Skills:

• Customer Relationship Management (CRM):
  
  ProficiencyinCRMsoftwarelike
  
  Salesforcetocollectopportunity-relatedandperformancedata.
• Data Analysis:
  
  Competenceinusingtoolslike Excelorspecializedsoftwaretoanalyzeservicedata,generate reports,andmakedata-driven decisions.
• Strategic Planning:
  
  Expertiseincreatingandexecutingstrategicplanstoachieveserviceretentiongoalsandexpandmarketpresence.
  
  Forecastingisakeyelement.
• Product Knowledge:
  
  In-depthunderstandingoftheservicesbeingsoldtoeffectivelycommunicatebenefitsandfeaturestocustomers.

WorkprimarilyinalaboratoryormanufacturingenvironmentataSIMCOlocationand

orcustomersites.

Travelmayberequiredtootherdomesticandpossiblyinternational

locations.

What We Offer

Full-time,exempt position,signonbonuseligible

Excellentbenefitspackage Employerpaidmedical,dental,vision,disability,life insurance,retirement plan,employeefundedpre-taxhealth,childcarespendingaccountsandtuitionreimbursement

Paidtimeoffwithvacation,sickandholidayleave

SIMCOprovidesequalemploymentopportunities(EEO) toallemployeesandapplicantsforemploymentwithoutregardtorace,color,religion,sex,national origin,age,disability,or genetics.

Inadditiontofederallawrequirements,SIMCOcomplieswithapplicablestateandlocallawsgoverningnondiscriminationinemploymentineverylocationinwhichthecompanyhasfacilities.

Thispolicyappliestoalltermsandconditionsofemployment,including recruiting,hiring,placement,promotion,termination,layoff,recall,and transfer,leavesofabsence,compensation,and training.

About Us

SIMCO Electronics is the leading provider of calibration and software services for test and measurement instruments used in technology organizations. To learn more about SIMCO Electronics please site our home page at:  For the second year in a row, SIMCO has been named #1 on a list of "The Best Places to Work" in the Bay Area by the Silicon Valley Business Journal  and San Francisco Business Times .