Patient Care Coordinator

Patient Care Coordinator

Department: Front Office

Employment Type: Full Time

Location: Naperville, IL

Reporting To: Karen Pahlke

Compensation: $21.00 - $23.00 / hour

Position Overview
Thomas Brown Dentistry is seeking an experienced and patient-focused Patient Care Coordinator to join our team. This role is ideal for someone with at least one year of experience in a dental or healthcare front office setting who thrives in a fast-paced environment and is passionate about delivering an exceptional patient experience.

Schedule

• Monday: 9:15 AM – 7:00 PM (1.5-hour lunch)
• Tuesday: 8:45 AM – 5:00 PM (1-hour lunch)
• Wednesday: 7:15 AM – 5:00 PM (1.5-hour lunch)
• Thursday: 7:15 AM – 3:00 PM (1-hour lunch)
• Friday: 7:15 AM – 2:00 PM (30-minute lunch, optional)

What We Offer

• Supportive and team-oriented work environment
• Opportunity for continued growth and development
• Competitive compensation based on experience
• Consistent schedule and work-life balance

• Greet and check in patients, ensuring a welcoming and professional experience
• Answer phones and manage appointment scheduling to maintain a productive schedule
• Verify patient information and maintain accurate records
• Perform insurance verification and provide basic benefit breakdowns to patients
• Collect co-pays, balances, and process patient payments
• Coordinate patient flow and support the clinical team as needed
• Follow up with patients regarding appointments and treatment
• Maintain an organized and efficient front office environment

• Minimum of 1 year of experience in a dental or healthcare front office role required
• Experience with Dentrix, dental insurance verification and patient scheduling preferred
• Customer service experience is a plus
• Strong communication and interpersonal skills
• High attention to detail and organizational skills
• Ability to multitask and work efficiently in a team environment
• Positive attitude and strong customer service mindset

• Competitive hourly rate based on experience
• Paid Time Off (PTO)
• Medical, dental, and vision insurance options
• 401(k) with employer matching
• Professional development and growth opportunities
• Supportive, team-oriented work environment
• Modern technology and well-equipped operatories