General Manager

Endeavor Hotels is seeking a General Manager for the Hilton Garden Inn Midway Airport in Bedford Park IL. Qualified candidate is someone who is responsible for the overall leadership, financial performance, guest satisfaction, and daily operations of the hotel. The GM will ensure the hotel consistently delivers exceptional guest experiences while maximizing profitability, maintaining Hyatt brand standards, developing team members, and fostering a positive workplace culture.

The General Manager is expected to lead by example, maintain high operational standards, and drive continuous improvement in all areas of the hotel.

Essential Responsibilities Financial Performance Achieve annual revenue, GOP, and EBITDA goals.

Develop and manage operating budgets.

Control labor costs and departmental expenses.

Review daily, weekly, and monthly financial reports.

Increase RevPAR, ADR, and occupancy.

Implement cost-saving initiatives without sacrificing guest service.

Monitor purchasing and inventory controls.

Operations Management Oversee Front Office, Housekeeping, Maintenance, Breakfast, and Sales departments.

Ensure compliance with Hyatt Brand Standards.

Maintain excellent property condition through preventative maintenance.

Conduct daily property inspections.

Ensure safety and security procedures are followed.

Maintain all licenses, permits, and required inspections.

Guest Satisfaction Maintain guest review scores above Hyatt brand expectations.

Respond personally to escalated guest concerns.

Monitor Medallia, Google, Trip Advisor, Expedia, , and other online review platforms.

Develop action plans to improve guest satisfaction scores.

Create a culture of exceptional hospitality.

Leadership & Team Development Recruit, train, coach, and retain high-performing employees.

Conduct weekly department head meetings.

Perform regular employee evaluations.

Build future leaders through mentoring and development.

Promote teamwork and accountability.

Ensure compliance with all company policies and employment laws.

Sales & Revenue Growth Partner with the Sales Manager to maximize revenue opportunities.

Develop relationships with local businesses and community organizations.

Participate in revenue management meetings.

Review competitive market conditions.

Support local marketing initiatives and community events.

Property Maintenance Ensure guest rooms, public areas, and back-of-house areas are maintained to Hyatt standards.

Review preventive maintenance schedules.

Ensure all life safety equipment is operational.

Coordinate capital improvement projects when required.

Compliance Follow Hilton brand requirements.

Maintain OSHA compliance.

Ensure health department standards are met.

Maintain fire and life safety compliance.

Ensure PCI and data security compliance.

Protect confidential guest and employee information.

Daily Responsibilities Conduct morning operations meeting.

Review previous day's revenue and labor reports.

Walk all public areas and guest floors.

Review arrivals, departures, and VIP guests.

Meet with department managers.

Resolve guest concerns.

Monitor staffing levels.

Review maintenance issues.

Follow up on outstanding action items.

Weekly Responsibilities Department head meeting.

Labor review.

Financial review.

Guest satisfaction review.

Sales strategy meeting.

Property inspection.

Employee coaching sessions.

Safety inspection.

Monthly Responsibilities Profit & Loss review.

Forecast preparation.

Budget tracking.

Employee recognition program.

Preventive maintenance audit.

Competitive market analysis.

Owner performance report.

Performance Expectations (KPIs)
The General Manager will be evaluated on:

Revenue GrowthGOP AchievementEBITDA Performance

RevPAR IndexADR Growth Occupancy Guest  Satisfaction Scores Online Reputation Scores Hyatt Quality Assurance Results Employee Retention Labor Cost Management Housekeeping Quality Scores Maintenance Compliance Safety Compliance Brand Standard Compliance Qualifications Required Minimum  5 years of hotel management experience.

Minimum 2 years as a General Manager or Assistant General Manager.

Experience with Hyatt hotels preferred.

Strong financial management skills.

Experience managing budgets and labor.

Excellent leadership and communication skills.

Strong guest service background.

Ability to work flexible hours, including weekends and holidays.

Preferred Hilton GM Training (GMU) completion.

Experience with PEP PMS.Revenue management experience.

Sales and marketing knowledge.

Bachelor's degree in Hospitality Management or Business (preferred).Core Competencies…