IT Operations Engineer

The IT Operations Engineer is responsible for maintaining and optimizing IT infrastructure, cloud resources, and operational processes. This role ensures systems are secure, scalable, and highly available while supporting development, Dev Ops, and business teams. The position requires hands‑on experience with cloud platforms, system monitoring, automation, and incident response, and provides an opportunity to advance technical expertise in IT operations.

• Monitor performance, availability, and security of IT systems, servers, networks, and cloud‑based resources.
• Configure, deploy, and manage AWS infrastructure, including EC2, S3, RDS, IAM, Cloud Watch, and other relevant services.
• Implement best practices for cloud cost optimization, security, and scalability.
• Develop and maintain scripts (Python, Bash, Power Shell) to automate routine operational tasks.
• Utilize Infrastructure-as-Code (IaC) tools such as AWS Cloud Formation, Terraform, or Ansible to manage environments.
• Respond promptly to system outages, security incidents, and service interruptions, performing root cause analysis and implementing solutions.
• Maintain accurate documentation for system configurations, operational procedures, and incident reports.
• Provide regular reporting on system performance, availability, and security metrics to management.
• Collaborate with development, support, and Dev Ops teams to ensure seamless system integration and operational reliability.
• Participate in continuous improvement initiatives to enhance system performance, automation, and operational efficiency.

• 3–5 years of experience in IT operations, system administration, or cloud operations.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field.
• Hands‑on experience with AWS services and cloud workflows.
• Solid understanding of IT infrastructure, including servers, networks, storage, and operating systems (Windows and Linux).
• Experience with scripting and automation tools (Python, Bash, Power Shell).
• Familiarity with Infrastructure-as-Code (IaC) and configuration management tools.
• Strong problem‑solving, analytical, and troubleshooting skills.
• Ability to work independently and collaborate effectively with cross‑functional teams.

• Certifications such as AWS Certified Solutions Architect, AWS Certified Sys Ops Administrator, CompTIA A+, or Network+.
• Experience with cloud cost optimization, monitoring, and alerting tools (Cloud Watch, Prometheus, Grafana).
• Exposure to containerization and orchestration tools (Docker, Kubernetes).
• Knowledge of IT security best practices and compliance standards.
• Experience with Dev Ops practices, CI/CD pipelines, and version control systems (Git).

• Proactive and detail‑oriented, able to identify and address potential issues before they impact operations.
• Strong communication and interpersonal skills to work with technical and non‑technical stakeholders.
• Adaptable to changing technology and business requirements.
• Committed to continuous learning and professional growth in IT operations and cloud technologies.
• Customer‑focused mindset, ensuring systems support business objectives and user needs.

• Based at ampliFI’s Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday‑Thursday weekly.
• National remote opportunities require residency in one of the following states AZ, CO, FL, GA, IL, IN, MA, MT, NC, NE, NH, NJ, NY, OH, PA, SC, TX, UT, VA, or WI.

This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents…