CUST SVC REP

CUST SVC REP# CUST SVC REPNAPERVILLE, IL 60563;
East Chicago, IN 46312## Overview Salary Range $60,000.00 - $65,000.00 Salary Level Experienced Position  Type Full Time Job Shift Any Education  Level4 Year Degree Category Customer  Service## Description
** JOB SUMMARY
** The Customer Service Representative plays a critical role in customer execution, operational performance, and supply chain coordination within a fast-paced manufacturing environment. This position manages the full customer order lifecycle, ensuring accurate order processing, proactive communication, and on-time fulfillment.

Serving as a key liaison between customers and internal teams — including Production, Supply Chain, Logistics, Sales, Finance, Quality, Shipping, and Warehouse Operations — this role drives seamless execution and delivers a high level of customer satisfaction.

The ideal candidate is detail-oriented, proactive, and solutions-driven, with strong communication, analytical, and organizational skills. Success in this role requires the ability to manage competing priorities, anticipate risks, resolve issues quickly, and thrive in a dynamic, team-focused environment.
** ESSENTIAL DUTIES & RESPONSIBILITIES
*** The following are essential job duties. Additional responsibilities may be assigned based on business needs.
* Regular, reliable, and punctual attendance is required to effectively perform the responsibilities of this role.
** KEY RESPONSIBILITIES
*** Manage the full lifecycle of customer orders from receipt through shipment confirmation with a high degree of accuracy and responsiveness.
* Review and validate customer orders, pricing, freight terms, status updates and issue resolution to ensure flawless execution.
* Maintain strong ownership of customer commitments by proactively identifying and resolving fulfillment risks before they impact delivery performance.
* Monitor and prioritize open orders daily to align customer expectations with production and fulfillment capabilities.
* Serve as the primary point of contact for customer order inquiries, order status updates, and issue resolution.
* Build and maintain strong customer relationships through responsive communication and operational excellence.
** Cross-Functional Coordination
*** Serve as a central point of coordination between Sales, Production, Supply Chain, Purchasing, Logistics, Quality, Shipping, and Warehouse teams.
* Drive alignment, communication and execution across departments to ensure customer commitments are achieved accurately and on schedule
* Partner with internal stakeholders to resolve supply constraints, scheduling conflicts, inventory shortages, and shipment issues with urgency and professionalism.
* Monitor inventory levels and customer demand trends to support proactive fulfillment planning.
* Coordinate shipment readiness and carrier pickups to meet customer delivery schedules and operational priorities.
** Customer Experience & Problem Resolution
*** Deliver a high level of customer service through timely communication, responsiveness, and professional issue resolution.
* Investigate and resolve order discrepancies, shipment delays, damages, returns, and customer concerns efficiently and thoroughly.
* Build credibility and trust with internal and external customers by demonstrating ownership, reliability, and consistent follow-through.
* Identify opportunities to improve processes, increase efficiency, reduce errors, and strengthen customer satisfaction.
* Contribute to a culture of accountability, continuous improvement, and operational excellence.
* Support OTIF delivery performance through proactive order monitoring, issue escalation, and cross-functional coordination.
** Qualifications
* ** 3+ years of experience in order management, customer operations, supply chain, logistics, or manufacturing environments.
* Experience working within ERP systems required;
Plex and EDI experience strongly preferred.
* Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
* Excellent communication, problem-solving, and cross-functional collaboration skills.
* Highly detail-oriented with strong follow-through and a sense of urgency.
* Proficiency in Microsoft Excel and operational reporting tools preferred.
* Solid understanding of supply chain, inventory management, and fulfillment processes.
** The Successful Candidate Will Demonstrate:
*** Strong ownership mentality and accountability
* Ability to perform under pressure with consistency and…