General Manager

General Manager - Ultimate Longevity Center of Naperville
Downtown Naperville (River District)
· Full-time, salaried · $84,000 base + uncapped performance bonus

Ultimate Longevity Center is a fast-growing, premium wellness and longevity brand: recovery and performance services, clinical programs (IV therapy, peptides, labs and prescriptions through our medical partners), and an in-center apothecary, all built around a membership. We are opening our Naperville center and are looking for a purpose-driven General Manager to open it, build the team, and lead center performance across sales, operations, team development and client experience.

This is a ground-floor role. You start during presale, before the doors open, and you lead the center from its first founding member to a full house of several hundred active members. If you are passionate about helping people feel better, perform at a higher level and invest in their long-term health, and you love hitting a number with a team behind you, we want to talk.

• Drive presale and membership growth. Own the center's monthly new-membership goals through consultative, goal-focused sales. Work leads, run tours and consultations, close memberships yourself, and coach your Longevity Advisors to do the same.
• Open the center. Partner with the owners and the franchisor on launch: staffing, training, systems, local marketing, grand opening and community events.
• Build and lead the team. Recruit, train and develop a high-performing, sales- and service-driven team of Longevity Advisors and front-desk staff. Set the culture and hold the standard.
• Guide members. Lead client onboarding and guide members on their wellness and longevity journey, so they feel supported, educated and motivated to commit to their health.
• Keep members and earn referrals. Retention is the business. Deliver a personalized, results-driven experience that keeps active membership growing and brings in referrals.
• Run the numbers. Track membership, net revenue, apothecary and clinical-service sales in our CRM/point-of-sale (Kite), and hit the goals the owners set each quarter.
• Run daily operations. Opening and closing, scheduling, inventory, vendor coordination, cleanliness and safety, and smooth hand-offs with our clinical partners, for a seamless, elevated center experience.
• Be the face of ULC in Naperville. Execute local marketing, partnerships and community outreach, and build community through events with local businesses, gyms, physicians and groups.

• Strong membership growth driven by consistent sales performance.
• High member retention and a profitable center.
• A team that is engaged, knowledgeable and confident selling and delivering wellness services.
• A premium, personalized experience, every visit.
• An efficient center that drives revenue and makes a meaningful impact in the community.

• 2-5+ years of management experience, ideally in wellness, fitness, med spa or hospitality, with a track record of hitting sales targets and growing revenue.
• Hands-on sales ability. You are comfortable selling a premium membership face to face and on the phone, and you can teach it.
• A proven ability to recruit, train, coach and lead a high-performing, sales-driven team.
• A confident communicator who connects with people and builds lasting relationships.
• Comfort with numbers: goals, conversion, retention and revenue reporting. Organized, accountable and results-driven.
• Pre-opening or new-location launch experience is a strong plus.
• A genuine interest in wellness, biohacking and longevity; familiarity with performance and longevity principles (e.g., Ultimate Human) is a plus.
• A high-ownership mindset and a bias for action: competitive, energetic and motivated to exceed…