Technician - Clean and ; southern Chicagoland

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 48 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live.

We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are what makes that possible. We call ourselves SUPERs
- Successful, United, Progressive, Empathetic, and Reliable - because that's how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

The HVAC Clean and Check Technician (southern Chicagoland) maintains the customer's equipment to ensure customer comfort and safety. The technician promotes products, contracts, and services to guarantee customer equipment maintenance and provide total home comfort for the customer. This individual will be responsible to work and drive safely at all times.

While our headquarters is in Naperville, this role is field-based, covering our southern Chicagoland territory, and requires regular travel to customer home locations.

• Cleaning the customer's equipment to maintain the efficiency of the equipment and ensure total home comfort.
• Checking the equipment for any defects which need to be repaired or replaced for customer comfort and safety.
• Legibly and accurately complete company paperwork.
• The technician may shut off and/or refuse to turn on a customer's equipment if they identify a safety issue such as a cracked heat exchanger.
• Technician must provide their own hand tools including, but not limited to: wrenches, screwdrivers, pliers, inspection cameras, etc.
• Understands and comply with all safety policies.
• Clean the customer’s equipment to maintain the efficiency of the equipment and ensure total home comfort.
• Thoroughly understands and complies with the inventory policies and procedures of NHS. Accountable for use of inventory involving his/her work.
• Able to complete all tasks sent to him/her via FSA app including billing customers correctly, ordering parts and materials as needed for job completion and handling paperwork properly, timely and legibly.
• Must show a willingness to continue to learn and take additional training to develop proficiency in the field. This could include in-house training, manufacturers training (including after hours), videos and related articles.

• 1 year minimum HVAC experience…