Customer Support Advisor

Join to apply for the Customer Support Advisor role at wienerberger

Come and join us as a Customer Support Advisor at our Pinxton office near Nottingham. Building Product Design is a renowned leader in roofing ventilation, construction membranes, building ventilation, and specialised building products. We operate two UK manufacturing sites offering extensive manufacturing and finishing services, alongside industry-leading research, development, and in‑house product testing.

As a Customer Support Advisor, you will work closely with key customer accounts to manage their pipeline of orders and the schedule for dispatching products to these customers. You will be part of a friendly customer service team based in Pinxton, providing exceptional service to customers of multiple brands and products within the Building Product Design group.

• Processing and dispatching customer orders accurately
• Managing shared email inboxes
• Logging and resolving customer queries
• Answering inbound phone calls
• Providing customers with a basic understanding of our products
• Liaising with internal departments to ensure service expectations are met
• Logging incoming projects into the system
• Working with the Despatch team to facilitate transport/delivery requests
• Attending annual sales meetings to represent the wider Customer Support team
• Collaborating with Sales and Technical colleagues to support business needs

Monday to Friday, 8.00am to 4.30pm

You will have experience providing excellent customer service in a role supporting business customers, using systems/software to manage orders and enquiries. To succeed, you must be highly organised, able to multi‑task effectively, and adapt to changing priorities based on customer needs. You will also be a natural problem‑solver, enjoying the resolution of customer issues and taking accountability for quick problem‑addressing.

• Strong written and verbal communication
• Computer literacy (particularly with Microsoft Office suite and sales CRM systems)
• Friendly and positive attitude
• Accuracy and attention to detail

• Annual salary: £26,500
• Training and opportunities to grow your career with us
• Company pension
• SIP – ability to become a shareholder via our Share Scheme
• Flexible benefits offering, including health, wellbeing and money‑saving opportunities

Building Product Design is part of wienerberger UK & Ireland. We empower the construction industry to create a sustainable future through a range of high‑quality building products, systems, and solutions. We foster long‑term partnerships, support exceptional careers, and place sustainability at the heart of everything we do.

The closing date for this role is subject to change and may be closed earlier than advertised.

So what are you waiting for? Come and join Building Product Design as a Customer Support Advisor and start growing your career with us today!