Fleet Service Advisor

Vacancy – Fleet Service Advisor (Contact Centre)

Location – Alfreton

Salary – £25,692 plus great career progression, you only work for half of the year!

Working hours – 4 days on, 4 days off, rotating shifts 5:30‑4:30 / 1 p.m. till midnight

Do you want to work for only half the year? Working for a well‑established Fleet Management company, one who prides itself on staff retention, progression, and training? My client is looking for someone to hit the ground running as a Fleet Service Advisor for such a big company in Alfreton. If this is an interest of yours please apply today!

• Enrolment into Pension Scheme
• Healthcare Scheme
• Cycle to Work scheme
• Recruitment Incentive Awards
• Increased holiday with service
• Free onsite Parking

• To personally provide excellent standards of customer service
• Understand and demonstrate tremendous customer care and rapport building
• Display good listening skills to identify customer needs
• Deal with all internet, email and phone enquiries
• Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice
• Work as part of a team to achieve personal and department objectives
• Manage, respond and log all incoming email enquiries on appropriate systems
• Keep and update reports and call logs

• Customer service experience – within a contact centre or retail / sales
• Customers first contact
• Dealing with emergency breakdowns and general defects/compliance events
• Liaising with various suppliers to attend on site or arrange for booking into workshop, managing cases from start to finish.
• Ability to prioritise and identify services required for warranty, damage
• Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout
• Understanding compliance importance
• Excellent communication skills – via phone and email
• Ability to adapt and work well with people
• Well‑spoken and uses professional and polite mannerisms
• Good listening skills
• Dedication – longevity and / or progression within the company
• Good IT skills and understanding of Microsoft packages particularly Excel