Fleet Service Advisor

Fleet Service Advisor (Contact Centre)

Location:

Alfreton

Salary: £25,692 plus career progression. Only work half the year with a 4 days on / 4 days off rotating shift (5:30-4:30 / 1pm to midnight).

You will be a Fleet Service Advisor at a well‑established fleet management company, delivering excellent customer service and managing enquiries across phone, email, and internet.

• Provide excellent customer service standards.
• Build rapport and demonstrate customer care.
• Listen effectively to identify customer needs.
• Handle all internet, email and phone enquiries.
• Make and answer calls professionally, following company policies and best practice.
• Work as part of a team to achieve personal and department objectives.
• Respond to and log all incoming email enquiries on the appropriate systems.
• Keep and update reports and call logs.

• Customer service experience within a contact centre or retail/sales environment.
• Experience handling customer first contact and emergency breakdowns.
• Experience with defect or compliance events and liaison with suppliers.
• Ability to prioritise and identify services required for warranty and damage.
• Skill in chasing updates and keeping accurate records of all calls and notes.
• Understanding of compliance importance.
• Excellent communication skills via phone and email.
• Adaptability and ability to work well with people.
• Professional and polite mannerisms; well‑spoken and courteous.
• Good listening skills.
• Dedication to longevity and progression within the company.
• Good IT skills; proficiency in Microsoft Office, especially Excel.

• Enrolment into Pension Scheme
• Healthcare Scheme
• Cycle to Work Scheme
• Recruitment Incentive Awards
• Increased holiday with service
• Free on‑site parking