Temporary Customer Service Advisor

Location: Hilcote

Temporary Customer Service Advisor
Alfreton, Derbyshire
£12.71 per hour
Monday to Friday | Shifts between 9:00am – 6:00pm

We are currently recruiting for a Temporary Customer Service Advisor to join a busy and growing customer service team based in Alfreton.

This is a fantastic opportunity for someone with customer service or administration experience who enjoys speaking with people, resolving queries and providing an excellent level of support. The role will involve a combination of telephone-based customer service and administration, supporting customers with enquiries, orders and account queries.

Key Responsibilities:

* Handling incoming customer enquiries via telephone and email

* Processing customer orders accurately and efficiently

* Investigating and resolving customer queries and complaints

* Updating and maintaining customer records on internal systems

* Liaising with internal departments regarding orders and deliveries

* Supporting the wider customer service team with administrative tasks

* Ensuring all customer interactions are handled professionally and efficiently

The Ideal Candidate :

* Previous customer service or administration experience

* Excellent communication skills with a confident telephone manner

* Strong attention to detail and accurate data entry skills

* Good IT skills including Microsoft Office

* Ability to work in a busy environment while managing multiple tasks

* Experience working towards targets or service levels would be beneficial

If you are customer-focused, organised and available immediately, we would love to hear from you.

Apply today for more information or to be considered for this opportunity