Temporary Customer Service Advisor

Alfreton, Derbyshire

£12.71 per hour

Monday to Friday | Shifts between 9:00am-6:00pm

We are currently recruiting for a Temporary Customer Service Advisor to join a busy and growing customer service team based in Alfreton.

This is a fantastic opportunity for someone with customer service or administration experience who enjoys speaking with people, resolving queries and providing an excellent level of support. The role will involve a combination of telephone-based customer service and administration, supporting customers with enquiries, orders and account queries.

• Handling incoming customer enquiries via telephone and email
• Processing customer orders accurately and efficiently
• Investigating and resolving customer queries and complaints
• Updating and maintaining customer records on internal systems
• Liaising with internal departments regarding orders and deliveries
• Supporting the wider customer service team with administrative tasks
• Ensuring all customer interactions are handled professionally and efficiently

• Previous customer service or administration experience
• Excellent communication skills with a confident telephone manner
• Strong attention to detail and accurate data entry skills
• Good IT skills including Microsoft Office
• Ability to work in a busy environment while managing multiple tasks
• Experience working towards targets or service levels would be beneficial

If you are customer-focused, organised and available immediately, we would love to hear from you.