Retail Team Leader pa

If you’re great with people and have a talent for making the most of a shop’s potential, we’re looking for a Retail Team Leader in the National Trust shop  this role you can help everyone to have an enjoyable and memorable day.

You'll work 37.5 hours per week and the working pattern can be discussed at interview because there is some flexibility. Typically, you'll work 9:15 - 17:15, but there may be some slight variation to this.

Interview date: 12th August 2026

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

You’ll help to manage the shop so that it’s both a delight for visitors and commercially successful. You’ll monitor stock and promote products to help meet stretching financial targets. You’ll lead by example when it comes to focusing on income and profitability, which helps to fund the National Trust’s vital conservation work.

You’ll be supervising staff and volunteers in the shop, and working alongside colleagues in other departments to give the best possible service to everyone who visits.

You can view the full role profile for this role in the document attached. You don’t need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

• able to lead, support and develop a team
• confident dealing with people in a variety of situations, including when they have complaints
• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well‑organised and adaptable
• willing to learn new skills

• Substantial pension scheme of up to 10% of basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria

Hardwick Hall, Doe Lea, Chesterfield, S44 5QJ

Retail Team Leader - Career Level A2.pdf

Compliance. Eligibility to Work in the UK

Closing Date: 2nd August 2026

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults  you have any questions around your suitability for this vacancy, please contact the people service centre.