Member Services Rep Part Time Afternoon

Member Services Rep – Part Time Afternoon

We are searching for a motivated Member Services Representative to join our team! Bilingual English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience.

Responsibilities

• Greet members and guests, providing exceptional customer service and making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point‑to‑sale system.
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Perform regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re‑racking weights.
• Regularly clean all exercise equipment and tanning beds.
• Maintain restroom and wet area cleaning and stocking.

Qualifications & Requirements

• Applicants for an overnight position must submit to a 7‑year criminal background check within the first week of hire; continued employment will be based on a satisfactory outcome.
• Exceptional customer service skills; ability to interact positively and professionally with members and co‑workers, exceeding expectations.
• Prior customer service experience preferred.
• Must be 18 years of age or older.
• Upbeat, positive, and professional attitude.
• Punctuality and reliability are a must.
• Obtain and maintain CPR/AED certification within required time frames and be physically able to perform CPR/AED in an emergency.

Physical Demands/Requirements

• Walk and stand for prolonged periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand motions.
• Occasionally lift, carry, push, and/or pull moderate weight (up to 50 lbs).
• Maintain ability to talk continuously in person or on the phone during shifts.
• Maintain physical ability to administer CPR in an emergency.
• Vision and hearing within normal ranges, with or without correction.

Benefits

• PTO – Paid Time Off.
• Free Black Card Membership.
• 401(k) and Roth Retirement Savings Plans.
• Healthcare and Dependent Care Flexible Spending Accounts.
• STD, LTD, Term Life Insurance and other benefits.

Why join Planet Fitness?

• Contribute to changing people’s lives every day by helping create a healthier Planet.
• Work alongside an amazing group of talented, dynamic professionals.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.