Patient Services Rep

Join to apply for the Patient Services Rep role at Tanner Clinic
.

Urgency:
Immediate opening at our Utah Digestive Health clinic in South Ogden, UT.

This position is a full‑time front‑desk representative responsible for greeting patients, collecting information, processing co‑pays, handling telephone inquiries, and maintaining a safe and organized work area. The role may include urgent‑care hours as needed.

• Greet patients warmly, promptly, and professionally.
• Gather patient and insurance information accurately.
• Collect and process co‑pays at time of service.
• Generate fee slips with correct physician information and obtain required signatures on legal documents.
• Answer phones, screen calls, take messages, and provide information to the appropriate source.
• Enter patient data into the EHR system.
• Direct and escort patients to physician offices.
• Provide appointment instructions to patients.
• Assist patients using wheelchairs and escort them to the appropriate doctor’s office if required.
• Monitor the work area to ensure it remains safe, secure, and well‑maintained.
• Work urgent‑care hours if required.
• Perform other duties as assigned.

High school diploma or equivalent preferred.

• Exceptional interpersonal skills with the ability to establish immediate rapport with patients.
• One year of customer‑service or reception experience in a health‑care environment preferred.
• Previous healthcare experience and/or familiarity with medical terminology helpful.
• Experience with business‑office equipment (credit‑card machines, fax machines, printers, etc.) preferred.

• Basic computer skills.
• Basic mathematics skills.
• Knowledge of medical terminology and organization services.
• Ability to use a multi‑line phone system, including transferring calls.
• Ability to provide excellent customer service.
• Ability to route calls to the appropriate person and defuse irate callers.
• Adequate hearing.
• Ability to speak clearly and loudly enough to be heard.

Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Position is in a well‑lit office environment. Requires sitting approximately 90 % of the day and walking or standing the remainder.

Entry level

Full‑time

Health Care Provider