IT Specialist Intern; Tier 1

GMRE

Description:

IN OFFICE MONDAY – FRIDAY 0700 – 1600 (W LUNCH), 0730 – 1530 (W/O LUNCH)

The IT Specialist Intern (Tier
1) supports the Enterprise Systems Team at GMRE HQ (South Ogden, UT). This position provides entry‑level technical support and assists with the maintenance, configuration, deployment, and troubleshooting of company IT equipment and systems, including computers, peripherals, software, and network‑connected devices.

Working under the guidance of experienced Enterprise Systems personnel, the intern will assist with resolving routine technical issues, preparing and deploying end‐user equipment, maintaining IT asset records, and supporting employee onboarding and offboarding activities. This position provides hands‑on experience in enterprise IT operations while developing technical troubleshooting, customer service, and IT support skills within a structured and compliance‑driven environment.

This position is structured as a 180‑day internship with defined performance checkpoints at 30, 60, and 90 days. A formal evaluation will be conducted at the 90‑day point to determine continuation through the remainder of the internship cycle. Continuation, extension, or consideration for future employment will be based on demonstrated performance, business needs, and applicable management approvals. Participation in the internship program does not guarantee continued or future employment.

The intern will operate under Enterprise Systems management oversight and receive day‑to‑day technical guidance, task assignments, and feedback from an assigned technical mentor.

• Provide entry‑level Tier 1 technical support for company hardware, software, operating systems, business applications, and network‑connected devices (onsite and remote).
• Assist with installing, configuring, and deploying computer hardware, software, operating systems, printers, scanners, and peripherals.
• Troubleshoot common hardware, software, operating system, and connectivity issues; elevate complex problems to experienced Enterprise Systems personnel.
• Assist with replacing and installing hardware components, including memory, storage drives, monitors, and peripherals.
• Support computer imaging, endpoint configuration, workstation preparation, and secure device deployment.
• Support computer imaging, endpoint configuration, workstation preparation, and secure device deployment.
• Assist with employee onboarding and offboarding technical activities, including workstation setup, equipment preparation, and authorized account‑related tasks.
• Maintain accurate IT asset inventory records, equipment assignments, and related documentation.
• Document technical support requests, troubleshooting steps, resolutions, and escalations within the designated ticketing system.
• Assist with routine workstation maintenance, software installations, and updates in accordance with approved company procedures.
• Perform basic network troubleshooting, including checking physical connections, network connectivity, and IP configuration.
• Assist with office relocations, workstation installations, and basic network cabling activities.
• Support installation, routing, labeling, and basic termination of Ethernet (Cat5e/Cat6) cabling under supervision.
• Assist with secure handling, storage, inventory, and disposal of IT equipment in accordance with established procedures.
• Follow established cybersecurity policies, access control requirements, and IT operational procedures.
• Participate in technical training and knowledge‑sharing activities to develop practical IT support skills.
• Support general IT operations and special projects assigned by the Enterprise Systems Team.

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