IT Specialist Intern; Tier 1

The IT Specialist Intern (Tier
1) supports the Enterprise Systems Team at GMRE HQ (South Ogden, UT). This position provides entry-level technical support and assists with the maintenance, configuration, deployment, and troubleshooting of company IT equipment and systems, including computers, peripherals, software, and network-connected devices.

Full-time, Temporary

The IT Specialist Intern (Tier
1) supports the Enterprise Systems Team at GMRE HQ (South Ogden, UT). This position provides entry-level technical support and assists with the maintenance, configuration, deployment, and troubleshooting of company IT equipment and systems, including computers, peripherals, software, and network-connected devices.

• Provide entry-level Tier 1 technical support for company hardware, software, operating systems, business applications, and network-connected devices (onsite and remote).
• Assist with installing, configuring, and deploying computer hardware, software, operating systems, printers, scanners, and peripherals.
• Troubleshoot common hardware, software, operating system, and connectivity issues; elevate complex problems to experienced Enterprise Systems personnel.
• Assist with replacing and installing hardware components, including memory, storage drives, monitors, and peripherals.
• Support computer imaging, endpoint configuration, workstation preparation, and secure device deployment.
• Support computer imaging, endpoint configuration, workstation preparation, and secure device deployment.
• Assist with employee onboarding and offboarding technical activities, including workstation setup, equipment preparation, and authorized account-related tasks.
• Maintain accurate IT asset inventory records, equipment assignments, and related documentation.
• Document technical support requests, troubleshooting steps, resolutions, and escalations within the designated ticketing system.
• Assist with routine workstation maintenance, software installations, and updates in accordance with approved company procedures.
• Perform basic network troubleshooting, including checking physical connections, network connectivity, and IP configuration.
• Assist with office relocations, workstation installations, and basic network cabling activities.
• Support installation, routing, labeling, and basic termination of Ethernet (Cat5e/Cat6) cabling under supervision.
• Assist with secure handling, storage, inventory, and disposal of IT equipment in accordance with established procedures.
• Follow established cybersecurity policies, access control requirements, and IT operational procedures.
• Participate in technical training and knowledge-sharing activities to develop practical IT support skills.
• Support general IT operations and special projects assigned by the Enterprise Systems Team.

GMRE is a small veteran-owned company who cares about our employees. We offer health, dental, and vision insurance, 401(k), vacation, Paid Time Off (PTO), or Paid Sick Leave (PSL) based on state laws, paid holidays, and life insurance to all permanent full-time employees. GMRE’s mission is to provide high quality engineering and technical services to help our customers grow and succeed.

GMRE is an equal opportunity employer. GMRE is committed to making employment decisions based on valid requirements, without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local laws.

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