Police Dispatcher

The South Pasadena Police Department is seeking a qualified professional to take on the role of Police Dispatcher!

Current Starting Salary:
Up to $76,356 depending on qualifications (DOQ)

This recruitment is open continuous and may close or be extended at any time without notice. Applicants are encouraged to apply early. The first review of applications will be September 1, 2025.

Purpose

This is a non-sworn position with an assigned work schedule of 3-12, 4-10 or 5-8 work schedule depending upon assignment. Under the general supervision of the Watch Commander, handles communications responsibilities by receiving emergency and routine calls and dispatching law enforcement personnel, processes arrestees, including booking and transport to Pasadena Police Department or Sheriff's Central Jail, and performs other duties as required which are deemed beneficial to the Department.

Examples of Duties

• Receiving emergency and routine calls for law enforcement service and dispatching appropriate personnel;
• Maintaining radio contact and status of in-field units;
• Coordinating with City departments, emergency services, and other government agencies;
• Monitoring of other radio frequencies; entering, updating, and retrieving information from national, state and local computer systems;
• Maintaining a daily dispatch log; training of other communications personnel;
• Receiving reports and complaints from the public by phone and in person;
• Providing for the processing, security, health, and welfare of persons in custody; transporting of persons in custody to court and from other law enforcement agencies;
• Gathering information and completing reports of selected police incidents;
• Providing parking enforcement by issuing citations and towing vehicles for California Vehicle Code and City ordinance violations; assisting with traffic and crowd control;
• Processing of evidence and financial transactions;
• Accurately preparing related forms and reports for all assigned tasks;
• Performing clerical work as required.

Police Assistants may be required to work additional or overtime shifts consistent with Department policies.

Employment Standards

Education and Experience:

A high school diploma or equivalent. Prior dispatch experience (preferably in the public sector) is highly desirable.

Special Requirements: A valid California driver license; completion of a P.O.S.T Public Safety Dispatcher Basic Course before or within one year from date of appointment.

Knowledge of:
English usage, grammar, spelling, and punctuation; typewriter/computer keyboarding; general office procedures and equipment.

Ability to:
Understand and communicate tactfully with the public, persons in custody, and fellow employees; function appropriately in emergency and routine situations with the public, persons in custody, and fellow employees; accurately interpret codes and ordinances and apply investigative techniques to assess compliance; follow through on assignments; make logical interpretations, and come to conclusions from studying facts; operate specified Police Department equipment necessary for completion of daily tasks, such as, but not limited to, police dispatch and records equipment, police computer equipment, police vehicle and portable radios, and police patrol vehicles.

Physical Demands

Candidates must be able to sit or stand for extended periods of time, climb at least five flights of stairs unassisted, coordinate eyes, hands, and fingers in typing; exert light to moderate physical effort, and exert sufficient force to lift, carry, push, pull, or otherwise move objects; and safely and legally control persons in custody.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

While performing the duties of this job, the employee occasionally works in outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, or airborne particles.

The noise level in the work environment is usually quiet in the office, and moderate in the field.

SELECTION PROCESS

Candidates considered for employment must successfully complete a typing speed exam, a POST Entry-Level Dispatcher Selection Test Battery exam (or have received an exemption waiver), an oral interview, a polygraph, an extensive background investigation, psychological evaluation, and a medical examination.

• Application Review
• Typing Speed Test (Net Typing Score of 40 wpm or more)
• POST Entry-Level Dispatcher Exam
• Oral Appraisal Interview
• Polygraph
• Background Investigation
• Chief's Interview
• Psychological Screening & Medical Examination

To be considered, please submit an online application, including a cover letter, resume, and proof of education (if qualifying with a degree) in PDF format. Applications that fail to include all necessary documents may be considered incomplete and will not be…