T-Mobile Authorized Retailer Sales Associate

Join the T-Mobile Authorized Retailer Sales Associate role at GP Mobile.

• Commission
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)

Retail Sales Representatives (RSR) work as a member of a Retail Team of Experts to bring the T‑Mobile brand to life. They’re brand ambassadors who build energy and excitement around our products and services, thrive in a fast‑paced environment and continuously evolve with technology innovations. As a Retail Sales Representative, you will build expertise in uncovering customer needs and educating, demonstrating, and recommending device and service solutions, while completing new employee training.

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
• Side‑by‑side sell to find personalized solutions beyond the bare‑bones device and service plan, including accessories and IoT devices.
• Approach service and sales needs with composure, integrity, and compassion.
• Use digital tools consistently to demonstrate coverage, unlimited plans and new features.
• Complete training on the T‑Mobile in‑store experience and new processes, and stay updated on wireless innovations.
• Use time on shift efficiently, continually learning and sharing knowledge with peers.
• Collaborate with T‑Mobile employees across channels to own the customer experience, resolve issues and hand off small‑business leads.
• Support team initiatives and foster an inclusive environment.

• Passionate customer advocate who enjoys connecting and having fun.
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, sharing ideas and resolving customer issues.
• Effective at balancing customer needs and performance goals.
• At least 6 months of customer service and/or sales experience, retail environment preferred.
• Minimum 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.
• Bilingual candidates are encouraged to apply.

We are an equal opportunity employer and welcome everyone to our team. We encourage people from all backgrounds, including veterans, military spouses, individuals with disabilities, LGBTQ+ individuals, parents, and people of color, to apply.