HM Sales Advisor Maine Mall

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

• Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through fashion trends, stories and products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

• Fashion and trend awareness:
  Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use product and fashion knowledge to share relevant information with customers
• Team and development:
  Retain and share service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give and receive feedback with colleagues to learn, develop and support each other
• Participate in onboarding, introduction processes and trainings relevant for your role and future development
• Retail operations/visual and commercial execution: complete full garment cycle from unpacking and refill to steaming and ensure garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Uphold best practices for in-store omni services and in-store tech services/tools
• Support with opening and closing of the store
• Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities

• As a Sales Advisor, you'll be passionate about fashion and everything we create in-store
• Motivated by giving customers a great experience
• You should be communicative, creative and curious, motivated, flexible, decisive, and action-oriented
• You should enjoy working in a collaborative and dynamic environment
• You have sales experience in a dynamic and collaborative environment applicable to your role
• Experience working with customer service in fashion, retail or other service-related industries

• We value diverse backgrounds and are committed to inclusion
• We are a values-driven organization guided by seven values
• Access to Colleague Resource Groups for community and networking opportunities
• Inclusive company culture where you are encouraged to be yourself
• Global talent community with opportunities for career growth
• Comprehensive benefits including health insurance, wellbeing and family support programs, retirement plan, paid leave and paid time off
• Employee discount on H&M, COS, and other brands

• Job Status:
  Hourly, Non-Exempt
• EEOC Code: SLS
• Compensation:
  Sales Associates Pay Rate $15.25 per hour

* This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact  Choosing an accommodation will not affect your chances of being considered for the position.